Product Specialist

About the Role

Key Responsibilities

• Develop deep expertise in the product and be passionate about creating the absolute best customer experience.
• Gather and develop business requirements into epics and stories to build products that delight users.
• Proactively engage stakeholders in design, priority setting, and implementation of the project.
• Build coalitions among the various stakeholders to move projects forward.
• Manage product development from the ideation phase to client launches.
• Lead the communication plan for product launches.
• Ensure new features meet requirements and identify current or potential problems.
• Track usage and provide solutions on how to increase it ongoing.
• Analyze problems encountered in testing and work with the team to determine corrective changes.
• Offer feedback on usability for a wide range of products.
• Review user interfaces for consistency and functionality.
• Provide solutions to make data imports and processes more efficient.
• Work with Product Owners, Designers, and Software Developers in an Agile team environment.

Requirements

• Bachelor's degree minimum.
• 1-3 years of product-related experience in a software development environment.
• Strong critical thinking and analytical problem-solving skills.
• Strong sense of ownership.
• Actively seeks challenging assignments and is genuinely excited by a challenge.
• Organized and knowledgeable communication skills.
• Ability to manage time working on multiple projects simultaneously.
• Ability to work on a team and individually.
• Strong work ethic.
• Self-motivated.
• Strong proficiency in Excel and PowerPoint.

Nice to Have

• Experience working in an Agile team environment.
• Experience with SaaS platforms or foodservice industry knowledge.

Qualifications

• Bachelor's degree in a relevant field.

Benefits & Perks

• Work in-person three days a week or more, with flexibility for remote work.
• Participate in social events, charity days, and active colleague groups.
• Up to four days per year to volunteer, with charity match funding.
• Bespoke training, mentoring platforms, and access to thousands of courses on LinkedIn Learning.
• Paid time off: 15 days PTO rising to 20 after three years, 25 after six years, plus 10 holidays, birthday leave, and work-from-anywhere up to four weeks a year.
• Competitive benefits including 401k match, health, vision, and dental insurance, parental leave, and ESPP with company shares at a minimum 15% discount.
• Wellbeing support through EAP, mental health first aiders, wellness apps, and more.
• Recognition programs and opportunities to collaborate globally.