Product Specialist

About the Role

Key Responsibilities

• Gather requirements and advise on the design and development of new features for academic applications.
• Collaborate with developers and vendors to implement new functionality and UX enhancements.
• Conduct user experience and functionality testing within an Agile development cycle.
• Serve as the product's subject matter expert for various IT projects and governance committees.
• Provide essential day-to-day application-level support.

Requirements

• Bachelor's Degree or equivalent in Information Technology, Computer Science, Business Administration, or related discipline.
• 3+ years of experience as a Product Specialist, Product Owner, or Technical Analyst within a technology or software development environment for user-facing application services.
• Experience with UX testing or an equivalent combination of education and experience.
• Experience working in a collaborative team environment.
• Excellent analytical and problem-solving skills.
• Ability to work and communicate effectively in a collaborative team environment.
• UX testing experience.
• Basic HTML and CSS knowledge and skills.
• Demonstrated experience in gathering, analyzing, and documenting product requirements and user stories.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders.

Nice to Have

• 3+ years of experience with Explorance Blue, Anthology Engage, PeopleGrove.
• Experience working in an academic environment.
• Experience providing Level 2 customer support or technical training.
• Experience configuring enterprise-level software.
• Preferred Education: Bachelor’s Degree in STEM field, Software User Experience, or equivalent experience.

Qualifications

• Bachelor's Degree or equivalent in relevant fields.
• 3+ years of relevant experience in a related role.

Benefits & Perks

• Annual base salary range of USD $95,000.00 to USD $115,000.00, in compliance with NYC's Pay Transparency Act.
• Consideration of factors such as scope, responsibilities, experience, education, skills, internal peer equity, market, and organizational considerations when extending an offer.
• Additional items such as incentives, bonuses, clinical compensation, or other items are excluded from the base pay range.