Product Specialist

About the Role

Key Responsibilities

• Approach and greet customers with a smile and positive attitude.
• Build rapport to determine the needs of the customer by listening and asking questions.
• Assist customers in selecting a vehicle by asking questions and listening carefully to their responses.
• Explain product performance, features, functions, and benefits to prospects.
• Describe all optional equipment available for customer purchase.
• Perform high-quality, professional, and knowledgeable presentation and demonstration of new/used vehicles.
• Learn to overcome objections, close sales, and perform all other steps of the sales process in accordance with company standards.
• Report to the Sales Manager regarding objectives, planned activities, reviews, and analyses.
• Respond to and or resolve customer issues related to orders and products.
• Maintain ongoing professional growth and development by keeping abreast of product knowledge.

Requirements

• Willingness to collaborate and learn the business to succeed.
• Enthusiastic with high energy throughout the sales workday.
• Outgoing with a friendly personality, especially while handling objections and negotiating pricing.
• Excellent communication skills.
• Must be able to work flexible hours including nights and Saturdays.
• Submit to and successfully complete MVR.
• Valid driver's license with a good driving record.
• Previous dealership experience is not required.