Product Specialist

About the Role

Key Responsibilities

• Participate in work within a multi-site, cross-functional matrixed operation to deliver exceptional customer service.
• Assist new business opportunities to help define and optimize the product portfolio through analysis and understanding of targeted markets, market trends, new technology, customer business issues, and the competitive environment.
• Make recommendations to improve product quality and/or feature sets, service, and responsiveness to customers.
• Respond to customer product and application inquiries via telephone or email, provide product pricing and availability, and monitor competitive activity to identify customer needs.
• Coordinate, staff, and/or attend or support national and regional trade shows.
• Assist and conduct technical training courses and application workshops regarding products for customers, salespeople, distributors, or manufacturer's reps.
• Provide assistance to leverage current portfolio of products and services to drive penetration in key accounts and profitable long-term growth.

Requirements

• A university degree required (i.e., Bachelor's degree) or equivalent relevant work experience.
• Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands.
• Strong communication skills; oral, written, and presentation.
• Strong organization, planning, and time management skills to achieve results.
• Strong personal and professional ethical values and integrity.
• Holds self-accountable to achieving goals and standards.
• Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel).
• Strong interpersonal and collaboration skills to work effectively with all levels of the organization including suppliers and external customers.

Qualifications

• Bachelor's degree or equivalent relevant work experience.

Benefits & Perks

• Competitive medical, dental, vision, life, and disability insurance plans.
• Education reimbursement.
• Wellness programs.
• A 401(k) retirement plan with company matching.
• A variety of paid time off, such as vacation or flex-time, sick, bereavement, and parental leave.
• Eligibility for short-term and long-term incentive programs.