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Product Specialist

Productboard

San Francisco, CA
Full Time
Mid Level
73k-97k
9 days ago

Job Description

About the Role

Productboard is the customer-centric product management platform that helps organizations get the right products to market, faster. Over 5,500 companies, including Zoom, One Medical, Cartier, Microsoft, and Korn Ferry, use Productboard to understand what customers need, prioritize what to build next, and rally everyone around their roadmap. The company values creating an empowering, inclusive, and transparent work environment, fostering creativity, curiosity, and continuous improvement. With offices in San Francisco, Brno, and Prague, backed by top investors, and recognized as a leading startup, Productboard offers a dynamic and impactful workplace where employees can influence product development and company culture.

Key Responsibilities

  • Act as a product expert, fielding trialist and customer questions related to setting up, using, and unlocking new use cases within Productboard.
  • Resolve customer questions and issues via in-app live chat, Zoom calls (as appropriate), and email.
  • Help customers understand how to use Productboard in service of their underlying use case(s).
  • Lead weekly demos for trialists in a 1:1 or 1:many format as appropriate.
  • Lead onboarding calls with new customers to orient them to Productboard and activate them within the product.
  • Guide customers to the appropriate subscription offering based on their specific needs, working with AEs and CSMs as appropriate for contracting and negotiation.
  • Synthesize trending themes related to customer pain points and share them with the broader Product, Design, & Engineering Growth team.
  • Proactively suggest and/or develop content in support of resolving key customer pain points, collaborating with the Customer Education team as appropriate.

Requirements

  • 2+ years experience in a customer-facing technical role at a B2B tech company.
  • Exceptional written and verbal communication skills.
  • Ability to conduct presentations and product demonstrations to a large group.
  • Natural problem solving skills.
  • Quick learner and self-starter mentality.
  • High motivation and team orientation.

Nice to Have

  • Experience with product demos and onboarding in SaaS environments.
  • Familiarity with customer success or technical support roles.
  • Knowledge of product management tools or platforms.

Qualifications

  • Mid-level Product management experience.
  • Experience with B2B product demos.
  • 2 years of relevant experience.

Benefits & Perks

  • Competitive compensation, stock options, company 401k.
  • A budget for your professional development and ongoing learning.
  • Flexible PTO and 9 paid sick days.
  • Life insurance and disability coverage.
  • Carrot Fertility Benefits.
  • 1 Volunteer Day per year.
  • 8 weeks of Paternity leave and 12 weeks of Maternity leave.
  • Mental Wellness Program.
  • Company contribution to gym and wellness memberships.
  • Commuter benefits ($100 per month).

Working at Productboard

Imagine working in a place where everything matters — most importantly, you. At Productboard, values aren't just something we like to talk about, they're something we live and breathe. We believe in creating a work environment where people feel empowered, supported, and included. Trust and transparency are built into the way we work. Creativity, curiosity, and continuous improvement are encouraged and nurtured every day. We champion openness by sharing our goals, successes, and failures. Join colleagues who are passionate about what they do, invested in their work environment, and the future of Productboard. Help shape our company, culture, and product!

Apply Now

Job Details

Posted AtJul 30, 2025
Job CategoryCustomer Success
Salary73k-97k
Job TypeFull Time
Work ModeHybrid
ExperienceMid Level

Job Skills

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About Productboard

Website

productboard.com

Location

San Francisco, CA

Industry

Engineering Services

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