Product Specialist

About the Role

Key Responsibilities

• Manages end-to-end customer order processing from purchase order receipt to product shipment of configured products.
• Professionally interacts with customers and others via phone, in person, e-mail or other written or verbal methods.
• Creates new sales orders for configured components.
• Professionally resolves internal and external customer issues promptly and thoroughly.
• Provides answers to general technical product questions.
• Supports the sales team and customers with pricing and general product assistance.
• Expedites shipments when necessary.
• Maintains a balance between company policy and customer benefit in decision making.
• Handles issues in the best interest of the customer and the company.
• Develops and recommends changes to existing methods and systems to increase accuracy, efficiency, and responsiveness of the customer service team.
• Performs all other duties as assigned.

Requirements

• Excellent interpersonal, verbal and written skills.
• Proficient with Outlook, Word, and Excel.
• Experience with CPQ (configure, price, quote).
• Experience with Salesforce or equivalent CRM.
• Ability to multitask and manage high work volumes in a fast-paced environment.
• Must be able to work O.T. as required and attend designated training.
• Accepts constructive feedback and strives for personal and professional improvement.
• Creative problem solver.
• Strong work ethic.
• Team collaboration and dependability.
• Requires high degree of accuracy.
• High School diploma with 3-5 years of experience in Customer Service/Technical support or equivalent roles.
• In-depth knowledge of centrifugal force pumps.
• Pump manufacturing experience.
• Fire truck pump experience (Manufacturing or Technical support).
• Customer Care experience in a manufacturing environment.

Qualifications

• High School diploma with 3-5 years of experience in Customer Service/Technical support or equivalent roles.

Benefits & Perks

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)