Product Specialist

About the Role

Key Responsibilities

• Work with customers to define requirements and help them adopt Zenoti solutions to streamline operations and increase revenue.
• Drive demos, walk-throughs, and solution reviews with customers.
• Design and set up proof of concepts and pilots for high-priority and large customers to ensure successful implementations.
• Configure Zenoti to meet customer business scenarios.
• Identify risks based on current product capabilities and define and implement mitigation plans.
• Address customer issues and concerns in a timely fashion to ensure customer satisfaction.
• Align working hours to overlap with customer time zones to build relationships and provide exceptional service.
• Stay up-to-date with product knowledge, business flow, sales process, and market dynamics.
• Maintain complete documentation and follow organizational processes for successful implementation.
• Ensure adherence to SLAs and key metrics according to organizational goals.
• Coordinate with internal teams as needed to meet customer needs and manage expectations.

Requirements

• 1+ years of experience in implementation and support of enterprise products.
• Strong software exposure and ability to master product functionality.
• Ability to translate complex requirements into coherent product designs and configurations.
• Strong verbal and written communication skills, especially in requirements and solution documentation.
• Ability to manage and work across multiple projects.
• Strong demo, training, and customer presentation skills.
• Strong logical, analytical, and problem-solving skills.
• Open to travel on short notice to customer locations when required.
• Good knowledge of web design using HTML and JavaScript (good to have).
• Good understanding of MS Office, JIRA, and Basecamp applications.
• Ability to learn new skills and operate in a fast-paced, changing environment.
• Experience or interest in the wellness/spa industry is a plus.

Nice to Have

• Knowledge of web design using HTML and JavaScript.
• Experience with MS Office, JIRA, and Basecamp.
• Experience in the wellness/spa industry.

Qualifications

• Experience in implementation and support of enterprise products.
• Strong communication and technical skills.
• Ability to manage multiple projects and learn quickly.

Benefits & Perks

• Medical, dental, and vision coverage.
• Participation in the company 401k plan.
• Paid parental leave.
• Unlimited paid time off.
• Flexible work hours.
• Supportive and dynamic work environment.
• Enriching career opportunities and financial rewards.