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Partner Experience Manager

Dialpad

Austin, TX
Full Time
Senior
2 days ago

Job Description

About the Role

Dialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe - including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply - rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Being a Dialer, you'll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Key Responsibilities

  • Act as a first line of communication for our partners to assist with Dialpad Support, Professional Services, and Billing inquiries and help navigate these through resolution.
  • Act as the liaison between our Certified Delivery Partners and the internal training and support teams aligned to that program.
  • Work closely with our partners on their very first sale with Dialpad to ensure a white-glove experience for them and their customer.
  • Help enable our partners to uncover more new business through the use of tools designed to improve account mapping and identify mutual customer prospects.
  • Work closely with cross-functional Dialpad teams, including Professional Services, Support, Billing, and Client Success, to ensure tight alignment and enable a consistent partner experience across all stages of the partner and customer journey.

Requirements

  • 5+ years of relevant Channel Partnerships experience working at a SaaS company.
  • Experience and comfort interacting with, building enduring relationships with, and influencing C-level executives.
  • Expertise working with end-user customers and an understanding of their unique qualities.
  • Strong presentation, meeting facilitation, oral, and written communication skills.
  • Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately.
  • Ability to work cross-departmentally.
  • Ability to lead, manage, and influence both internal and customer resources to achieve positive outcomes.
  • Strong analytical and problem-solving skills.
  • Willingness to travel to customer and partner locations.

Nice to Have

  • Excitement about mastering modern, cloud-based communications and real-time AI platforms.
  • Experience with building and scaling partner programs.

Qualifications

  • Experience working at a SaaS company.
  • Comfort interacting with C-level executives.
  • Experience working with end-user customers.

Benefits & Perks

  • Competitive benefits and perks.
  • Robust training programs to help reach full potential.
  • Inclusive office environment designed to foster collaboration and connection.
  • Recognition as a certified Great Place to Work.

Working at Dialpad

Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.

Apply Now

Job Details

Posted AtAug 13, 2025
Job CategoryCustomer Success
SalaryCompetitive salary
Job TypeFull Time
ExperienceSenior

Job Skills

AI Insights

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About Dialpad

Website

dialpad.com

Company Size

1001-5000 employees

Location

Austin, TX

Industry

Wired and Wireless Telecommunications Carriers (except Satellite)

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