Product Specialist

About the Role

Key Responsibilities

• Provide support and consultancy services to clients for resolution of software and data issues.
• Work directly with clients via phone, email, and CRM tools to log incidents, understand problems, prioritize, assess impact and risks, and resolve issues.
• Collaborate with colleagues and external partners for escalation and manage issues through to resolution.
• Keep up to date with new features and functionality enhancements in supported applications.
• Assist in requirements gathering and the delivery of Change Requests.
• Assist in the preparation of specification documents, business requirements, and impact assessments.
• Support the implementation of projects by providing system knowledge and process understanding.

Requirements

• Bachelor's degree in business or technology.
• Relevant experience of 5 to 8 years.
• Knowledge of capital markets, corporate action, trade processing.
• Experience in issue troubleshooting.
• Working knowledge of SQL.
• Ability to read and analyze application log files.
• Experience in a customer-facing role is an added advantage.
• Working knowledge of change management process is an added advantage.

Nice to Have

• Personal impact and passion for the business.
• Strong technical and analytical skills.
• Significant customer service focus.
• Excellent problem-solving skills.
• Attention to detail.
• Self-motivated and proactive work ethics.
• Excellent interpersonal and communication skills.
• Ability to work effectively as part of a team.

Qualifications

• Bachelor's degree in business or technology.
• 5 to 8 years of relevant experience.

Benefits & Perks

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off to stay energized.
• Continuous Learning: Access to resources for career growth and skill development.
• Invest in Your Future: Competitive pay, retirement planning, continuing education, and financial wellness programs.
• Family Friendly Perks: Benefits for partners and children.
• Additional perks including retail discounts and referral incentives.