Product Specialist, AI

About the Role

Key Responsibilities

• Support at-risk customers by addressing their challenges with Thomson Reuters AI products to enhance product value realization.
• Drive post-sale product adoption by understanding customer needs and demonstrating the benefits of GenAI solutions.
• Collaborate closely with customers to troubleshoot issues, educate on AI product usage, and assist in workflow integration.
• Respond promptly to customer requests and proactively reach out to sustain engagement and satisfaction.
• Meet or exceed activity goals while driving revenue growth and maintaining flexibility in changing priorities.
• Identify and resolve issues affecting customer satisfaction or retention, ensuring positive experiences for law firm clients.
• Maintain detailed knowledge of GenAI products, workflows, and industry trends, accurately logging customer information in business systems.

Requirements

• Juris Doctor (JD) required, with 5+ years of preferred legal experience.
• Proven customer-facing experience, ideally within the legal technology sector.
• Strong communication and interpersonal skills to build robust customer relationships.
• Ability to deliver effective product training and presentations.
• Familiarity with Thomson Reuters CoCounsel and AI-Assisted Research products is advantageous.
• Flexible and adaptable to changing priorities, with effective collaboration skills across internal teams.
• Proficient in using remote training technologies such as MS Teams, WebEx, and Webcast, with experience in tracking and reporting key performance indicators.

Nice to Have

• Familiarity with Thomson Reuters CoCounsel and AI-Assisted Research products.

Qualifications

• Educational background with a Juris Doctor (JD).

Benefits & Perks

• Flexibility & Work-Life Balance through Flex My Way policies, including work from anywhere for up to 8 weeks per year.
• Career Development and Growth via continuous learning, Grow My Way programming, and skills-first approach.
• Industry Competitive Benefits including flexible vacation, Mental Health Days, retirement savings, tuition reimbursement, and wellbeing resources.
• Company Culture recognized for inclusion, belonging, flexibility, and work-life balance, aligned with company values.
• Social Impact opportunities with paid volunteer days and involvement in pro-bono, ESG initiatives.
• Making a Real-World Impact by helping uphold justice, truth, and transparency globally.