Product Specialist

About the Role

Key Responsibilities

• Serve as the single point of contact (SPOC) for internal product line pricing, order information, and documentation requests, collaborating with Applications Engineering and Quality to respond to Customer Cases and supporting sales activities.
• Review product issues and collaborate with the Product Manager to ensure they are resolved, including researching customer return merchandise authorization (RMA) requests, determining re-sale probability, restocking fees, and recommending product or process improvements.
• Analyze inventory reports and make recommendations to the Product Manager to address slow-moving inventory, minimize inventory costs and obsolescence, review daily gross margin performance reports, and collaborate with Operations on product availability and inventory requirements.
• Participate in product line forecasting by providing data and insights, and support other tasks as assigned to ensure smooth product support and inventory management.

Requirements

• Bachelor's Degree in Business, Finance, Marketing, Engineering, or related discipline.
• Three years of related product support experience preferred.
• Developing analytical and problem-solving skills.
• Ability to articulate complex concepts to a broad range of internal and external audiences.
• Effective communication skills in writing and verbally with various staff levels and external contacts.
• Ability to manage multiple projects and prioritize tasks in a fast-paced environment.
• Strong proficiency in MS Office Suite (Excel, Word, PowerPoint).
• CRM experience preferred.
• Experience working with Modern ERP systems, specifically Epicor preferred.
• Continuous Improvement mindset.

Nice to Have

• CRM experience.
• Experience working in Modern ERP software (Epicor).

Qualifications

• Bachelor's Degree in Business, Finance, Marketing, Engineering, or related discipline.

Benefits & Perks

• Comprehensive Medical, Dental, and Vision benefits.
• 100% company paid Short-term and Long-term disability insurance.
• 100% company paid Basic Life and AD&D insurance.
• 100% company paid Business Travel Accident (BTA) insurance.
• 100% company paid Employee Assistance Program (EAP).
• Additional voluntary benefits.
• 401K plan with a maximum match of 4.5% of the first 6% of contribution.
• Employee Stock Purchase Plan.
• Time Off Policy includes three weeks of Personal Time Off (PTO) annually, accrued from day of hire, plus nine paid holidays.