Product Specialist-Personal Lines

About the Role

Key Responsibilities

• Conduct statistical analyses and research that leads to influencing business decisions related to our direct-to-consumer business, including financial performance, advertising effectiveness, rate of return, market penetration, retention, closing ratios, claim trends, state profitability, competitor monitoring, and sales.
• Create and modify, as needed, standard reports as well as customized analysis in support of meeting business unit targets.
• Collaborate closely with in house sales center to develop and produce reports to maximize call center efficiency.
• Evaluate the impact of program and process changes in key metrics such as expense management, profit, production, retention and customer satisfaction.
• Develop tools and methods to monitor and evaluate financial impacts of acquisition activity.
• Prepare, forecast, and analyze trends in areas such as new business production, retention, loss ratios, general business conditions, and other related areas.
• Collect, create and disseminate data, perform analyses and prepare recommendations related to the external insurance operations environment, marketing trends, including industry developments, trends and emerging markets.
• Work with external lead vendors to maximize digital marketing efforts to ensure meeting allowable cost per acquisition by product and brand.

Requirements

• A Bachelor's Degree in Computer Science, Data Analytics, Finance, Math, Statistics, Actuarial Science or Economics is preferred. Graduate degree highly desired.
• 0-3+ years related work experience, preferably in the P&C Insurance industry.
• Demonstrated leadership, problem solving, and analytical skills with proven ability to effectively communicate, develop relationships, and make data driven decisions.
• Strong computer skills in MS Office with emphasis in Microsoft Excel.
• Basic knowledge of data analysis tools, such as Python, R, SAS, SQL and Tableau.
• Basic knowledge of Google Analytics.
• Ability to work independently as well as with others in a team environment.
• Ability to effectively communicate findings in written, verbal and visual presentations.
• Ability to think creatively and demonstrate curiosity in the review of products/data.
• Ability to adapt to changing business environment, receptive to feedback and willingness to learn.

Nice to Have

• Graduate degree in relevant field.

Qualifications

• Bachelor's Degree in relevant field (preferred).
• 0-3+ years of related work experience.

Benefits & Perks

• Hybrid work model with scheduled work from home on Monday and Friday.
• Generous Paid-Time Off plan.
• 401(K) plan with a dollar for dollar match on the first eight percent, plus immediate vesting.
• Group Medical, Dental, Vision and Life insurance.
• Extensive Work-Life Resources.
• Sentry Foundation gift matching program.
• Opportunities for ongoing professional development and growth through Sentry University (SentryU).