Program Manager

About the Role

Key Responsibilities

• Monitor and report on program performance, including key metrics, timelines, and budget (P&L) adherence. Prepare regular status reports and present findings to stakeholders.
• Lead and manage multiple programs/projects for clients (primarily utility clients), ensuring alignment with client objectives and strategic goals.
• Hold responsibility for review of all individual project/PO requirements for client/s. This may include any or all information: proposal, budget, contractual obligations, project schedule, project milestones, project specifications and internal/external communications.
• Serve as the primary point of contact for clients, building and maintaining strong, long-term relationships by proactively communicating with clients to manage expectations, deliver progress updates, and address concerns.
• Oversee the planning, resource management, and execution of programs, ensuring that all deliverables are met on time, within scope, and on budget.
• Develop and track project schedules, resources, and budgets.
• Lead and collaborate with cross-functional teams, both internal and external, to drive project success.
• Oversee the team internal collaboration (SharePoint) site and monitor/grant/remove access as necessary to meet company cybersecurity policies.
• Identify and mitigate potential risks and issues, proactively finding solutions to ensure project success and escalating issues to senior leadership when necessary.
• Collaborate with senior leadership, clients, sales, talent acquisition and other stakeholders to ensure clear communication and alignment throughout the program lifecycle.
• Manage all change orders, ensuring accurate invoicing and supporting any AR/AP issues.
• Continuously evaluate and improve processes to increase efficiency, reduce risks, and enhance client satisfaction.

Requirements

• Knowledge of utility operations, regulatory requirements and industry standards with strong understanding of utility industry trends, regulations, and challenges.
• Exceptional leadership and team management skills, with the ability to influence and motivate cross-functional teams.
• Ability to effectively communicate (verbal and written) with internal and external stakeholders.
• Strong system skills.
• Ability to read company manuals and reports, workplace rules and procedures; speak with poise and confidence.
• Ability to effectively manage multiple priorities.
• Ability to examine information, facts, and data to draw logical conclusions from available information.
• Strong problem-solving abilities and the ability to manage competing priorities in a fast-paced environment with the ability to operate intelligently under pressure and act prudently concerning the safety of others.
• Ability to guide team members towards goals while keeping them motivated, supporting their growth and career plans through coaching and development.
• Possess operational awareness and the ability to adjust plans as the program evolves or challenges arise.
• Minimum of 7 years of experience in program or project management, with at least 3 years supporting utility or energy clients.
• Proven track record of managing large, complex programs and projects from initiation to completion.
• Bachelor's degree in Engineering, Business, Project Management, or a related field (Master's degree is a plus).
• PMP (Project Management Professional) or equivalent certification preferred.

Nice to Have

• Master's degree in a related field.
• Additional certifications or specialized training in project or program management.

Qualifications

• Bachelor's degree in Engineering, Business, Project Management, or a related field.
• Minimum of 7 years of experience in program or project management.
• Proven track record of managing large, complex programs and projects.

Benefits & Perks

• Medical, Dental, Vision, Life Insurance, Short and Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Parental Leave, Paid time off, and Holidays.