Program Manager, AI & Digital Customer Experience LCS

Rockwell Automation

Cleveland, OH

Full Time

Senior

102k-154k

27 days ago

Job Description

About the Role

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees, the company is dedicated to solving problems that improve the world, supporting customers involved in feeding the world, providing life-saving medicine, and promoting clean water and green mobility. The role involves leading digital and AI experience strategies for services, supporting data and sustainability goals, and creating digital solutions aligned with organizational objectives. This hybrid position is located in Milwaukee, WI, and reports to the Integrated Customer Experience Manager.

Key Responsibilities

Define and activate the digital customer experiences strategy, including 3-year roadmap, sustainability strategy, and AI strategy.
Develop an understanding of Digital Customer Experience for services and serve as an expert in AI to build digital services business models and sustainability digital solutions.
Lead collaboration across teams in an Agile process using tools such as Jira to develop new digital experiences that meet financial and digital goals.
Engage customers to test digital experiences, including VOC, advocate for customers, and develop best practices to operationalize digital strategy and digital solutions like Gen AI for industrial customers.
Act as program leader for AI and Digital, aligning multiple teams (Market Intelligence, Operations, IT, Business, Sustainability, Customer Experience) to guide Services Digital Strategy.
Lead program readouts on the status of digital initiatives and performance against digital and financial metrics.
Work with the organization to advance large-scale projects.

Requirements

Bachelor's degree.
Legal authorization to work in the U.S. (no sponsorship available).
Ability to travel up to 10%.
Experience in commercial customer-facing roles for a services selling environment (typically 5+ years).
Experience launching and supporting products and services (typically 5+ years).
Experience with design thinking methodology, conducting customer VOC, and leading customer journey mapping (typically 5+ years).
Experience managing projects from initiation to closure, including planning, execution, monitoring, and control (typically 5+ years).

Nice to Have

Experience with digital experience strategy and AI solutions in industrial or services contexts.
Familiarity with Agile tools such as Jira.
Strong customer engagement and advocacy skills.

Qualifications

Bachelor's degree.

Benefits & Perks

Health Insurance including Medical, Dental and Vision.
401k.
Paid Time off.
Parental and Caregiver Leave.
Flexible Work Schedule.
Additional benefits detailed at www.raquickfind.com.

Working at Rockwell Automation

Rockwell Automation is dedicated to building a diverse, inclusive, and authentic workplace. The company encourages applicants whose experience may not align perfectly with every qualification to apply, emphasizing a culture of inclusivity and opportunity.

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