Program Manager - Demand Response

PG&E Corporation

Oakland, CA

Full Time

Mid Level

85k-127k

6 days ago

Job Description

About the Role

The Program Manager will be responsible for all facets of administering PG&E's residential Demand Response programs, including enrollment, participation, performance, and customer relationship management. This role is part of the Demand Response Operations & Programs team within the Utility Partnerships and Innovation Leadership team, which focuses on creating scalable solutions to utility challenges through partnerships and technology deployment. The position involves collaboration with internal departments and external partners to ensure program success and compliance, working in a hybrid environment based in Oakland, CA.

Key Responsibilities

Manage relationship with and provide direction to vendor(s)
Develop, measure, and report on success of the program
Identify and maintain strong working relationships with all strategic programs and partners
Partner with Regulatory and Compliance staff to ensure compliance with all regulatory requirements and support regulatory activities by supplying information for filings, data requests, and meeting with regulators
Identify stakeholders and communicate within and outside of PG&E
Develop and/or implement policies and procedures
Identify new partners, technologies, and delivery channels
Complete assignments of moderate scope and complexity
Participate on project teams
Participate in cyclical Emergency On-Call rotations
Communicate with peers inside and outside of PG&E exchanging ideas or gathering information

Requirements

Bachelor's degree or equivalent work experience
3 years of related experience
Critical thinker who takes initiative
Excellent written and verbal communication skills, and ability to work with many personality types
Intermediate level of experience utilizing Microsoft Word, PowerPoint and Excel
Analytical with proven ability to conduct data analysis that drives decisions
Experience with technology and/or strong interest in technology, particularly communication and control technologies
Knowledge of Demand Response and/or Demand Side Management programs and partnerships
Project and/or process management experience
Collaborative nature, ability, and willingness to become an integral part of the team and the cyclical Emergency On-Call rotation

Nice to Have

BA or BS in Business, Economics, Engineering, Environment, Management, Public Policy, Science or similar area or equivalent work experience
Experience such as customer relationship management, program management, product management, and/or strategic planning