Program Manager

About the Role

Key Responsibilities

• Monitors and reports the progress of all project activity in the team portfolio, including significant milestones, and any conditions which affect project cost or schedules.
• Advises the client and company management of project risks in a timely manner.
• Analyzes and reports the actual performance against the plan and recommends adjustments consistent with plan objectives.
• Creates communication plans to keep all stakeholders informed of progress and issues and assures timely adaptive action is taken.
• Manages project completion activities, including lessons learned sessions and transitioning projects to Support.
• Conducts project meetings and is responsible for project documentation.
• Ensures adherence to quality standards.
• Manages client relations and communications related to requests for additional work.
• Assists with annual planning, budget and re-forecasting cycles and processes.
• Manage and advise a team of Project Managers and Implementation Specialists.

Requirements

• 5+ years IT Project Management with a track record of success.
• 3+ years of direct supervision experience.
• Demonstrated success in team leadership.
• Knowledge of the Software Implementation Life Cycle.
• Proven track record of managing multiple software implementations, meeting strict deadlines, identifying and mitigating issues, controlling scope, and managing budgets.
• Proficiency in project/program management methodologies and practices.
• Knowledge of, and competency in, project management processes, including planning tasks, allocating resources, risk management, issues management, time management, financial management, team management, quality management, monitoring, reporting and documentation.
• Willingness to travel.
• Technical knowledge of software implementations.
• Self-motivated, with a positive attitude.
• Detail-oriented and organized.

Nice to Have

• 5+ years Software Implementation Project Management with a track record of success.
• Experience with Agile SCRUM/Kanban methodology.
• Experience with JIRA and Confluence.
• Other Project Portfolio Management Software.
• Justice Case Management experience.

Qualifications

• No specific formal educational qualifications specified in the description.

Benefits & Perks

• Competitive compensation based on skills, experience, and years of service.
• Quality medical, dental and vision coverage.
• Competitive paid time off as well as paid holiday time.
• 401(k) retirement (US) and GRRSP (Canada) programs.
• Annual professional development funds - $1,500 USD annual per employee.
• Book subscriptions with an extensive library in each office for personal and professional growth.
• Flexible working hours which you can coordinate with your supervisor.
• Ability for employees to work from a remote location (e.g., home) or office.
• Personal meetings with direct managers approximately every four to six weeks.
• Travel opportunities between Journal Technology offices and with clients.