Program Manager- Early Access Customer Programs

Qualtrics

Seattle, WA

Full Time

Senior

110k-207k

about 1 month ago

Job Description

About the Role

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. We are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. We foster growth opportunities and aim to bring humanity, connection, and empathy back to business across various industries worldwide.

Key Responsibilities

Lead and track operational programs to successful completion within the Customer Programs group of Product Operations.
Develop and execute comprehensive co-innovation program plans, including scope, timelines, and resources.
Manage the program lifecycle for feedback, including recruiting participants, managing expectations, onboarding, and feedback collection.
Collect, analyze, and synthesize user feedback from early feedback participants to inform product development decisions.
Facilitate the prioritization, tracking, and resolution of issues identified during the feedback cycle, working closely with product and engineering teams.
Serve as the primary point of contact for early feedback participants, providing clear communication and support.
Collaborate with product, engineering, and marketing teams to ensure alignment and successful program execution.
Track key program metrics and provide regular reports to stakeholders on progress and results.
Continuously identify opportunities to improve the program and enhance the customer experience.

Requirements

5+ years of experience in program management, with a focus on customer-facing, technical feedback collection.
At least 3+ years of software experience, preferably in SaaS.
Experience with software testing tools, issue tracking systems, and data analysis tools.
Exceptional communication and interpersonal skills, with the ability to work effectively with technical and non-technical audiences.
Experience working with Product Managers and building relationships with senior stakeholders and executives.
Strong analytical skills to identify trends and insights from user feedback.
Proven ability to resolve complex problems in a fast-paced environment.
Experience with Agile, Scrum, or other project management methodologies.
Program management training and a service mentality.
Experience with user research and usability testing is a plus.

Nice to Have

Public speaking skills.
Experience with specific industries or technologies relevant to Qualtrics and our products.
Experience with data analysis and reporting tools.

Qualifications

Educational background is not explicitly specified, but extensive experience in program management and related skills are required.

Benefits & Perks

Qualtrics supplied $1800 Experience Bonus.
Quarterly Wellness Reimbursement.
All team members are encouraged to devote 10% of their time to personal learning and development.
In-office events to celebrate holidays and special occasions, with lunch provided daily.
Hybrid work model: in-office three days a week (Mondays, Thursdays, and one day chosen by your leader) and flexible remote work for the rest of the week.

Working at Qualtrics

Qualtrics values a collaborative, innovative, and customer-focused culture. The company encourages strategic risk-taking, continuous improvement, and personal growth. The team is diverse, inclusive, and committed to empowering employees through learning opportunities and a supportive work environment. They emphasize building strong relationships, fostering trust, and celebrating successes together.

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