Program Manager - Strategic Process Integration

Chewy

Mount Juliet, TN

Full Time

Mid Level

16 days ago

Job Description

About the Role

Our Opportunity at Chewy! We're looking for a Program Manager - Change Management to join our Fulfillment Center (FC) Optimization Team. As part of the Strategic Process Integration Team, this role will support the coordination and execution of change management initiatives across the FC network. The ideal candidate thrives in fast-paced environments, works well with cross-functional partners, and is excited to contribute to projects that drive scalable impact. This role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities effectively. You'll work closely with partners in Learning & Development and Fulfillment Operations to deliver smooth, well-communicated transitions for teams experiencing change.

Key Responsibilities

Support the planning and execution of change management programs in coordination with Learning & Development and Fulfillment Center Operations teams.
Conduct basic needs assessments and assist in the development of training, tools, and communication plans related to change initiatives.
Track and report progress using project and metric tools to ensure program visibility and accountability.
Collaborate with cross-functional teams to ensure consistent rollout and adoption of change processes across the network.
Help maintain documentation and knowledge management systems related to change management initiatives.
Research internal and external trends to support continuous improvement and evolution of change practices.
Assist with program communications, stakeholder updates, and post-implementation reviews.

Requirements

Bachelor's degree in a related field or equivalent experience.
2+ years of experience in program coordination or project support roles.
Familiarity with change management methodologies (e.g., ADKAR, PDCA, Agile, etc.).
Proficiency in Microsoft Office and familiarity with project management or training platforms.
Strong interpersonal and communication skills.
Ability to prioritize and adapt in a dynamic environment.
Within local commute of a Chewy Fulfillment Center or Corporate Hub.
Willingness to travel as needed.