Project Coordinator

Pella Corporation

Phoenix, AZ

Full Time

Entry Level

9 days ago

Job Description

About the Role

The Project Coordinator (PC) position is primarily responsible for coordinating the order entry, purchasing, scheduling, releasing, delivery, and possible installation of customer orders in a timely manner. Responsible for ensuring that each detail in the customer's order is addressed by managing orders from the point of contract through final resolution, which may include post installation and/or service issues. Works closely with sales teams, order fulfillment teams and 3rd party providers to achieve and provide excellent customer satisfaction. Must be able to work effectively in a team environment.

Key Responsibilities

External and internal customer contact
Reviewing and booking orders from the sales team
Purchasing product from vendors and our corporate manufacturing facilities
Recording key dates and activities related to orders
Scheduling and releasing completed product
Scheduling of Value Add and Pre-finish
Coordinating delivery of customer orders
Collects customer payments following installation or delivery as needed
Managing recovery process for shortages and damaged product
Ordering parts and/or scheduling service appointments as needed
Processing factory credits to Pella Corporation and providing follow-up/revision to pending or denied credits
Serving as a resource for PQM /ADM and product offering questions
Assisting with physical inventory and resolving inventory discrepancies
Promoting and facilitating continuous improvement activities in the department

Requirements

High School Diploma or GED; AA or Technical degree preferred
0-2 years of customer service or general business experience preferred
Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required
Proficiency with Microsoft Word, Excel, Outlook and PowerPoint; ability to develop proficiency in Pella proprietary software (PQM, POETS, OMS, etc.)
Excellent verbal and written English language skills
Good public relations, public speaking, and customer service skills
Ability to read, interpret, understand and explain documents such as sales processes, product specifications or warranty manuals
Ability to present information effectively, gather information, and respond to questions from customers, coworkers, and managers
Ability to investigate issues and resolve conflicts in the best interests of the business and customers
Ability to perform basic math calculations including proportions, percentages, and measurements
Ability to stand, walk, use hands, reach, talk, and hear regularly; occasionally sit, stoop, or crouch; lift up to 10 pounds
Specific vision abilities including close, distance, color, peripheral, depth perception, and focus adjustment

Nice to Have

Experience with general construction or window and door applications
Experience with internal software programs beyond Microsoft Office

Qualifications

High School Diploma or GED required
AA or Technical degree preferred
0-2 years of customer service or general business experience preferred

Working at Pella Corporation

Work environment with this job primarily includes the typical office environment. The noise level is typically moderate. Employees may occasionally enter warehouse work areas.

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