Project Coordinator ( IT )

About the Role

Key Responsibilities

• Coordinate the setup and deployment of restaurant technology systems, including POS platforms and kitchen video solutions.
• Travel to restaurant sites during system go-live periods to provide on-site support and customer interface.
• Customize menus and system configurations based on client needs using proprietary software tools.
• Collaborate with clients to define expectations and translate business needs into functional software solutions.
• Provide training and guidance to restaurant staff on new systems and processes.
• Act as a liaison between technical support, developers, and clients to ensure accurate implementation and prompt resolution of issues.
• Maintain detailed project documentation, including travel schedules, client requirements, and service reports.
• Support field technicians during system launches and help troubleshoot issues in real-time.
• Contribute to internal improvement efforts by identifying process gaps and proposing solutions.

Requirements

• Availability for flexible scheduling and regular travel.
• Valid driver's license and ability to fly domestically.
• Strong technical aptitude and willingness to learn software systems.
• Previous experience in the restaurant industry (front or back of house).
• Excellent verbal and written communication skills.
• Ability to manage multiple projects simultaneously in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Comfortable working under pressure and resolving high-stress situations.

Nice to Have

• Experience with POS systems, particularly Focus POS.
• Background in helpdesk support or menu database management.
• Experience customizing software or working with restaurant technology vendors.

Qualifications

• Experience in the restaurant industry (front or back of house).