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Project Manager

American Express

New York, NY
Full Time
Mid Level
85k-150k
26 days ago

Job Description

About the Role

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success.

Key Responsibilities

  • Tracks and manages dependencies for project delivery
  • Breaks down barriers impeding teams from making progress against sprints and deadlines
  • Manages and escalates risks, issues, and changes
  • Experience across the product/project management lifecycle for enterprise products or services
  • Engages with Product Owner, Business Stakeholders, and delivery team to understand Business needs and facilitate identification of appropriate solutions
  • Partner with various teams and stakeholders to drive project governance & operational readiness
  • Work with extended teams across the globe
  • Establishes key operational performance metrics to monitor and manage projects
  • Executes service delivery projects to improve availability, and enhance customer experience
  • Ensures that service delivery is monitored effectively and that identified actions to maintain or improve levels of service are implemented
  • Contributes to the development of policies and procedures for the production and service support function
  • Leads efforts to build and operate performance management framework across all partner and delivery channels

Requirements

  • Prefer 2+ years of project management, IT operations or service level management experience, preferably in multiple technology disciplines (i.e., mainframe, midrange, cloud, network, etc.)
  • Demonstrated ability to develop and implement enterprise-wide processes and deliver on those processes
  • Demonstrated ability to create and manage an operational performance management framework
  • Demonstrated ability to manage multiple projects simultaneously with minimal guidance and direction
  • Demonstrated ability to manage vendor partnerships
  • Must have the ability to successfully interact with a matrixed team of technical, business and process SMEs (Subject Matter Experts)
  • Strong ability to translate detailed technical analysis into high-level reporting for senior leaders
  • Ability to influence and manage change with strong collaboration skills
  • Excellent interpersonal skills including strong decision making, communications (verbal and written) and negotiation skills
  • Strategic thinker who is able to combine technical skills with overall business strategy to develop innovative solutions
  • Strong working knowledge of ITIL framework and AGILE preferred
  • Requires knowledge across multiple business and technical environments, covering a large range of business functions and capabilities
  • Microsoft skills, especially in Excel, PowerPoint, Word, and Visio

Nice to Have

  • Relevant certifications, e.g., PMI, Scrum Master (CSM), SAFE Agilist (SA)
  • Knowledge Infrastructure technologies and components like servers/storage/databases
  • Strong understanding of IT Service Management Processes (Incident, Problem, Change, Performance & Capacity)
  • Subject matter expertise in maintenance services and an understanding of key maintenance and performance metrics
  • Prior experience managing a team of resources in multiple geographical locations
  • Experience developing Post Implementation Reviews and driving Root Cause Analysis of issues
  • Ability to analyze high level needs/requirements, source data, identify and evaluate alternatives
  • Requires financial acumen in terms of monitoring, controlling, and reporting budget expenditure
  • Ability to work in a dynamic and challenging environment
  • Ability to drive results and stay with issues till closure
  • Self-motivated and driven to identify and deliver appropriate solutions

Benefits & Perks

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

Working at American Express

At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. We uphold our company values and our powerful backing promise to provide the world's best customer experience every day. We foster an environment where everyone is seen, heard, and feels like they belong. Our culture emphasizes integrity, diversity, inclusion, and continuous growth, supported by initiatives like Amex Flex, our enterprise working model that provides greater flexibility to colleagues while preserving our in-person culture.

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Job Details

Posted AtJul 2, 2025
Job CategoryProject Management
Salary85k-150k
Job TypeFull Time
Work ModeHybrid
ExperienceMid Level

Job Skills

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About American Express

Website

americanexpress.com

Company Size

10000+ employees

Location

New York, NY

Industry

Other Nondepository Credit Intermediation

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