Project Manager

About the Role

Key Responsibilities

• Project leader and owner for overall implementation success
• Works with executive leadership to define project strategy and ensure strategy can be translated into execution plans
• Lead, manage and organize cross-functional teams to frame project execution from scoping and planning through successful project completion
• Demonstrate sound decision making through data driven project status reports and dashboards
• Primary customer contact for the duration of each project and owner of all project communication
• Plan and implement projects at various customer work sites in the US and abroad, including the activities owned by ServiceMax, customer, 3rd parties and any subcontractors
• Proactively communicate both internally and externally, including project risks, issues, or any information that may affect success
• Translate customer needs / requirements into detailed project plans while driving internal execution to meet project targets
• Understand the client's information technology governance structure and incorporate in the project plan / budget
• Leverage appropriate stakeholder involvement throughout the life of the project to ensure success
• Identify opportunities to expand the project in ways that bring value to our customer and satisfy our profitability requirements
• Participate in the development of proposals for projects
• Manage budget and communicate status, including burn rate, to project executives on a weekly basis or as contractually required
• Track and manage the operational, financial, and deliverable aspects of projects based on timelines and work plans
• Identify, resolve, document, and / or escalate critical issues as needed in a timely manner to minimize project risk factors
• Ensure that delivered products and services achieve highest quality and performance levels
• Negotiate change orders with the customers
• Professionally represent ServiceMax during all customer communications
• Build effective teams by establishing clear project goals, well-defined roles, open communication, and an overall positive atmosphere
• Apply tools, templates, and best practice methodologies to support agile approaches to project execution and oversight
• Coordinate activities and resources across multiple projects
• Provide guidance on project management processes, industry best practices and innovation within the project teams
• Create, manage, and update execution and value roadmaps throughout project lifecycle to regularly measure the benefits gained by the project

Requirements

• Bachelor's degree from an accredited university or college (or a high school diploma/GED with at least 3 - 5 years of experience in a consultant or project management position)
• At least 2 additional years of experience in a project management role
• At least 1 year of experience leading enterprise software implementations with one or more Customer
• Experience with ERPs and CRM software (such as Oracle, SalesForce.com, SAP, Siebel or other CRM software) configuration experience desired
• Experience with enterprise integration platforms (such as Informatica, IBM Cast Iron, or MuleSoft)
• Exposure to Salesforce.com CRM. Salesforce.com certification is a big plus
• Experience with field service operations or customer service management and call center support
• Adept at interactions with C Level executives
• Legal authorization to work in the U.S. and willingness to travel 20%
• Must be willing to work out of a home office

Nice to Have

• Previous experience in the software industry, preferably Professional Services
• PMP certification a big plus
• Prince2/ITIL, Scrum Master Certification
• Project Management of SFDC, Sales Cloud, or Service Cloud

Qualifications

• Bachelor's degree or equivalent experience
• Experience in project management and enterprise software implementations

Benefits & Perks

• Salary range between $90,000-$145,000, depending on skills, qualifications, experience, and location
• Opportunity to earn a discretionary bonus
• Opportunity to become a PTC shareholder through employee share purchase program
• Inclusive environment that values diversity and respects all identities, cultures, and perspectives