Project Manager

About the Role

Key Responsibilities

• Own and drive the full lifecycle of enterprise client implementations, from initial onboarding through successful launch and post-launch warranty support.
• Build, manage, and execute detailed project plans with clear milestones, timelines, and dependencies.
• Proactively identify risks and blockers, own resolution paths, and ensure delivery remains aligned with scope and business objectives.
• Champion project success by focusing on outcomes and business value.
• Demonstrate improvement in product utilization by enterprise clients, increasing feature adoption, engagement depth, and time-to-value realization.
• Serve as the primary client-facing lead, providing project confidence and clarity at every step.
• Facilitate onboarding, working sessions, and milestone reviews, including meetings with director- and C-level stakeholders.
• Translate complex delivery issues into clear, strategic updates for both business and technical audiences.
• Set and manage expectations across senior client teams, building trust and transparency.
• Partner with internal teams—including Implementation Engineers, Product, Business Analysts, and Customer Success—to align on outcomes and execution paths.
• Serve as the voice of the client internally, ensuring needs are translated into delivery requirements.
• Own project status updates, risk logs, and weekly reporting for internal leadership and client stakeholders.
• Maintain high-quality documentation such as Statements of Work, workback plans, change logs, etc.
• Lead project close-outs and retrospectives, identifying opportunities for process and customer outcome improvements.

Requirements

• 3-5 years of project management experience, with at least 2 years leading enterprise SaaS or software implementations.
• Strong ability to communicate with all levels, including technical stakeholders, senior business leaders, and C-suite executives.
• Experience managing multiple concurrent projects with complex dependencies.
• Proactive, self-directed, and capable of driving alignment independently.
• Excellent written and verbal communication skills, with strong executive presence.

Nice to Have

• Experience with agile or hybrid project methodologies.
• Familiarity with project tools such as ClickUp, Azure DevOps, Smartsheet, or Jira.
• PMP, CSM, or other project management certification.
• Comfort working with product roadmaps, APIs, and enterprise systems integrations.

Qualifications

• Educational background is not explicitly specified, but relevant experience is emphasized.

Benefits & Perks

• Role may be eligible for additional compensation in the form of bonuses and/or stock options.
• Salary range between $100,000-$150,000, based on experience and background.