Project Manager

ESG Global

Norwell, MA

Full Time

Mid Level

3 days ago

Job Description

About the Role

Energy Services Group (ESG) is the retail energy industry's leading provider of transaction management (EDI), billing and CIS, pricing, demand scheduling, and wholesale energy software services. ESG offers the industry's only end-to-end business process solution, supporting start-up retail suppliers and established, global suppliers of natural gas and electricity. The company supports over 15 million customers across the US, Canada, and UK, serving more than 300 retail supplier clients. This is an exciting opportunity to join a growing company in an evolving industry as a Project Manager supporting the Service Delivery team.

Key Responsibilities

Conduct initial kick-off call with all stakeholders to ensure understanding of scope, goals, deliverables and timeline
Manage project from post-sale through implementation and eventual handoff to Operations
Conduct project evaluations, assess results internally, with client stakeholders
Understand project scope requirements, manage, escalate scope creep and associated costs and coordinate with project staff
Lead all aspects of planning and implementation project initiatives and activities
Facilitate, craft project scope definitions, goals, deliverables and manage milestones
Define project tasks and resource requirements through the life of the project
Develop full scale project plans, incorporate client development and/or 3rd party integration efforts
Manage project resource allocation in conjunction with the internal stakeholders and the client project manager
Plan and schedule project timelines and milestones, track project deliverables using Corporate and PMO tools
Monitor and report on progress of the project to all stakeholders
Manage project scope changes via change management practices
Manage and mitigate risk to project schedule, escalating to Head of PMO for direction and approval as needed
Provide leadership, manage, and drive all client managed services from delivery through transition to ongoing support
Ensure customer satisfaction through timely, accurate, and professional support services, including problem/issue analysis and resolution
Support pre-sales managed services to prospective clients and internal sales, including presentations and industry show support
Possess experience in SAS and software deployment
Perform all other related duties as assigned

Requirements

2 - 4 years of related experience
Proven track record in client relations and delivering large-scale projects on time and on budget
Project management experience including proposals and business development
Strong Microsoft Office skillset
Excellent written and verbal communication skills
Critical thinker with strong problem-solving skills
Knowledge of product and technology projects
Bachelor's degree from an accredited university