Project Manager, Digital Customer Insights

About the Role

Key Responsibilities

• Develop and manage end-to-end digital analytics reporting systems.
• Align KPIs and metrics across multiple platforms for consistency and strategic clarity.
• Educate stakeholders and senior leaders on digital performance metrics and their business impact.
• Create compelling data-driven narratives to inform decisions and strategy.
• Lead cross-functional projects focused on customer experience and digital insight.
• Identify, define, and track key success metrics that support business growth.

Requirements

• 2+ years of experience in Project Management.
• Strong attention to detail and ability to manage multiple initiatives simultaneously.
• Solid foundation in marketing or website analytics.
• Substantial experience managing and implementing Google Analytics on an e-commerce website.
• Ability to synthesize complex datasets and organizational challenges into clear solutions.
• Demonstrated success in identifying and communicating high-impact KPIs.
• Advanced proficiency in Google Analytics (GA4 preferred), Fullstory, Pendo, and Tableau.
• Collaborative and adaptable mindset.
• Confident navigating complex, cross-functional environments.
• Strong data storytelling and presentation skills.
• Creative problem-solver who uses data to guide decision-making.
• Excellent written and verbal communication skills.
• Skilled at translating technical findings into digestible business insights.

Nice to Have

• Experience managing or integrating multiple analytics platforms.
• Background in customer experience, digital strategy, or transformation initiatives.
• Familiarity with Agile or hybrid project methodologies.