Project Manager

About the Role

Key Responsibilities

• Collaborate with senior management and stakeholders to develop and execute strategic and tactical plans, leading or delegating as appropriate, to finalize and deliver completed projects that support business goals and objectives.
• Collaborate with leadership to develop and implement company-wide Operational Excellence initiatives to enable measured improvement in quality, safety, delivery, and cost while maintaining an effective continuous improvement process.
• Design new and improved processes that align with enterprise direction, are based on input from the clinical engineering team, and will positively impact the overall effectiveness of clinical engineering service delivery.
• Manage project resources, constraints, and objectives in a consistent and repeatable manner to produce quality deliverables within deadline and budget that meet or exceed methodology, scope, and standards.
• Travel to sites and/or work with other Central Office associates as necessary for the collection and analysis of data pertaining to special assignments.
• Maintain biomedical expertise through ongoing training and education.
• Perform periodic inspections of current inventory status.
• Serve as a resource and mentor, helping team members by identifying opportunities for improved efficiency through better utilization of operational excellence concepts.
• Monitor overall service delivery, including service turnaround time, service backlog, and reducing devices listed as 'could not locate.'
• Promote team growth and development by coaching and mentoring technicians; providing performance feedback as necessary.
• Liaise between team, management, and customer to ensure project deliverables meet customer needs.
• Foster respect, trust, and openness with team members, colleagues, and customers.
• Communicate relevant project information (progress reports, proposals, presentations, etc.) to all levels, including executive leadership.
• Actively listen and translate client needs into solutions and complex information into a customer-friendly format.
• Develop and maintain strong relationships with coworkers, customers, and vendors.
• Ensure adherence to the Medical Equipment Management Plan (MEMP), including all regulatory agency compliances and policies.
• Audit the accuracy and integrity of the equipment database, including inventory, preventative maintenance schedules, and service history.
• Ensure all service documentation is complete, timely, and accurate.

Requirements

• Bachelor's degree or equivalent combination of education, training, and work experience in a related field (4 years).
• Strong problem-solving and project management skills.
• Proven success at leading, motivating, and developing individuals and teams.
• Excellent computer skills; proficient in Microsoft Office applications.
• Strategic and analytic thinker with the ability to manage multiple priorities and deadlines.
• Ability to collaborate effectively with cross-functional teams and customers.
• Strong written, verbal, and presentation communication skills.
• Ability to work independently with minimal supervision.
• Acute attention to detail and quality control.
• Experience with various project delivery methodologies; able to select and utilize appropriate models.
• Experience with IT systems and processes.
• Understanding of software systems such as RSQ and Service Now used for managing maintenance and repair of medical assets.
• Knowledge of Quality Management Systems (QMS), including ISO/IEC 27001:2013 ISMS and ISO 13485:2016 MD QMS.
• Physical ability to stand, walk, sit frequently, and perform repetitive motions; occasional lifting up to 50 lbs and occasional driving.
• Possibility of remote work; on-call rotation not required.

Nice to Have

• PMP or CAPM certification (preferred but not required).

Qualifications

• Bachelor's degree or equivalent in a related field.
• 4 years of relevant work experience.
• Experience with project delivery methodologies.
• Experience with IT systems and processes.
• Knowledge of medical asset management software and QMS standards.

Benefits & Perks

• Remote work eligibility.
• A workplace culture that values associates, supports well-being, and promotes growth.
• Opportunities for meaningful work, recognition, and development.