Project Manager II - IT Operations

About the Role

Key Responsibilities

• Lead multiple large-scale and complex projects, ensuring quality results, timely delivery, and management of scope, schedule, budget, and customer satisfaction.
• Utilize project management tools to track project variables, provide reporting, and control activities.
• Provide timely project status reports and communications.
• Conduct project team meetings, elevating issues related to scope, schedule, cost, and customization to management.
• Work with business users, product owners, and IT teams to define project scope and priorities, document assumptions and constraints.
• Consult with stakeholders to elicit, model, verify, and validate requirements, ensuring development teams have clear and stable requirements.
• Develop and document project plans and schedules, assigning realistic start and end dates, and oversee activities of delivery teams and external partners.
• Work closely with the IT Operations team to optimize project approaches.
• Identify required skills and coordinate resources, including staff and contractors, within a matrix environment.
• Drive project success and client satisfaction through effective communication, risk management, problem-solving, and thought leadership.
• Manage change control procedures, identify and develop plans for risks, and track mitigation efforts.
• Create technical and functional documentation and support deployed solutions.
• Explain tasks and processes clearly to non-technical stakeholders.
• Contribute to the design and implementation of policies and procedures aligned with industry best practices.
• Cultivate relationships with stakeholders, facilitating requirements gathering, risk management, and communication.
• Mentor junior team members in project management and business analysis skills.
• Act as a primary liaison between IT Operations and business stakeholders, facilitating training and communication.
• Use project management tools to generate ad hoc reports related to project data.
• Support infrastructure, business applications, and systems, including resolving end-user issues.
• Perform additional functions as needed to ensure quality customer service.

Requirements

• Bachelor's degree in Computer Science, Information Systems Management, Engineering, or related field; applicable experience may substitute for degree.
• Minimum of five (5) years' experience leading IT Operations and Infrastructure projects, with at least three (3) years of full project life-cycle management.
• Strong knowledge of IT Operations, Infrastructure, and ITIL.
• Experience with Wrike or similar project management tools.
• Advanced proficiency in Microsoft Excel, Word, Project, and Visio.
• Ability to learn emerging technologies and methodologies.
• Excellent interpersonal skills for professional communication with vendors, service dealers, customers, and staff.
• Strong analytical, problem-solving, organizational, and project administration skills.
• Ability to work in a fast-paced environment, multi-task, prioritize, and meet deadlines with remote and local teams.
• Highly motivated self-starter with strong work ethic, attention to detail, and capacity to support multiple projects.

Nice to Have

• Project Management Professional (PMP) certification.
• Consumer lending/financial services experience.
• Prior IT Operations Management experience.

Qualifications

• Bachelor's degree in relevant field or equivalent experience.