Project Manager, Problem Integrity Operations

Job Description

About the Role

Meta's Global Operations team, specifically within Integrity Support Operations, aims to create a safe, inclusive environment for the community on our platforms by understanding global and local trends, addressing negative experiences, and preventing harm. The Project Manager, Problem Integrity Operations, will work closely with cross-functional teams to drive operational projects, improve processes, and ensure accountability in protecting the community at scale.

Key Responsibilities

Manage and improve day-to-day operations against quality and efficiency targets in a changing and deadline-driven environment
Develop in-depth understanding of content integrity issues and how they affect our community
Work with cross-functional partners to assess support requirements for new product launches
Analyze data to identify trends and suggest recommendations to improve operations
Manage global and cross-functional projects to improve user experience while partnering with teams such as Policy, Data Science, Product, Engineering, Operations and External Vendors
Use problem solving skills to resolve large and complex business problems
Help create scalable policies and processes to solve complex business problems and ensure the safety of the community
Lead investigations and resolve issues that are escalated to the team regarding potentially problematic content and enforcements

Requirements

Bachelor's or Advanced degree
2+ years of experience in an operational/strategic role within a technology, policy, analytical or operations field or equivalent consulting experience
Experience resolving, communicating, and presenting issues & insights to both technical and non-technical audiences
Problem-solver with proven execution and experience to influence and coordinate with cross-functional teams
Proven analytical experience with understanding nuances and patterns within large data sets
1+ year of experience working with data tools such as SQL, SAS, and data visualization tools like Tableau
Experience working with global teams
Knowledge of programming languages, for example Python, R
An avid user of our Meta products