Project Success Manager, Advertising Agency

About the Role

Key Responsibilities

• Partner with the Account Manager in communicating with internal departments to ensure timely, efficient, and accurate execution of marketing deliverables.
• Coordinate internal and external meetings, including preparing agendas, taking meeting notes, and tracking action items.
• Open jobs, develop and manage project schedules and workflows, ensuring that all tasks move seamlessly through the agency from concept to completion.
• Draft, maintain, and distribute key project documents, including Project Request Forms (PRFs), Job Briefs, timelines, and client updates.
• Create, maintain and monitor call tracking numbers.
• Under the guidance of an Account Manager, communicate proactively with clients about project timelines, content, deliverables, and statuses.
• Use project management software (such as Function Point) to track work progress, facilitate team collaboration, and monitor deadlines.
• Collaborate closely with creative and strategy teams to keep projects aligned with client objectives and schedules.
• Support the Account Manager in monitoring retainer and scope hour balances.
• Support the Account Manager and Art Director in fact checking work before it goes to the client.
• Anticipate potential roadblocks and provide thoughtful, proactive solutions to keep projects moving forward.

Requirements

• Bachelor's degree in marketing, advertising, business administration or related field.
• 4-6 years of experience in project management within an advertising agency, across all mediums.
• Proven track record of successfully managing multiple advertising projects simultaneously.
• Expert organizational and time management skills.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Proficiency in project management software and tools (Function Point, Basecamp, Asana, Monday, etc.).
• Proficiency in a Mac-based environment, Google Suite and Zoom platforms.
• Creative problem-solver who takes initiative and makes sound, timely decisions.
• Attention to detail and commitment to quality.
• Collaborative, positive and team-oriented mindset.

Nice to Have

• Senior living experience.

Qualifications

• Bachelor's degree in marketing, advertising, business administration or related field.

Benefits & Perks

• Medical, dental and vision insurance.
• Employee assistance program (EAP).
• PTO and sick leave, in addition to 8 paid Agency holidays.
• 401(k) retirement plan, with company contributions.
• Profit sharing plan.
• Pet Insurance.
• Short-term and long-term disability insurance.
• Life insurance.