Senior Associate, Digital Solutions Analyst

About the Role

Key Responsibilities

• Act as a project lead with IT to capture business requirements, inform user stories, acceptance criteria, and test scripts for feature design, testing, and implementation.
• Drive agile and product delivery methods, solving complex delivery issues and adapting processes as needed to ensure success.
• Manage multiple initiatives simultaneously, providing clear and consistent communication with teams and leadership.
• Partner with front-end development and UI/UX design teams to deliver best-in-class digital experiences.
• Design and solution new processes and customer journeys, ensuring alignment with company and IT objectives.
• Research and resolve production issues, working with the necessary individuals and teams to drive resolution.
• Conduct market research, gather customer and client feedback, and perform user testing to inform solution design.
• Build a cross-functional understanding of company products and business operations to ensure customer-centric solutions.
• Monitor user data post-launch to track feature utilization and adoption.
• Communicate and socialize the business value of digital features and experiences with internal and external audiences.

Requirements

• 5+ years experience in business analysis or digital platforms, ideally within group insurance or a related industry.
• Demonstrated experience collaborating with development teams to design and implement digital solutions that meet business requirements.
• Strong background in creating and documenting business requirements.
• Familiarity with tools such as New Relic, Content Square, JIRA, Figma, and AI-driven platforms.
• Proven success in Agile methodology, with experience participating in Agile ceremonies and providing design leadership in iterative environments.
• Strong organizational skills with the ability to manage multiple projects, priorities, and timelines.
• Excellent verbal and written communication skills for engaging stakeholders at all levels.
• Proficient in user research, including planning, conducting, and synthesizing insights to shape feature development.
• Willingness to travel and stay overnight as required.

Nice to Have

• Experience within the insurance industry or related fields.
• Additional technical skills or certifications related to digital platforms or project management.

Qualifications

• Educational background is not explicitly specified, but extensive experience in business analysis or digital platforms is required.

Benefits & Perks

• Full package of benefits including leave programs, adoption assistance, and student loan repayment programs.
• Opportunities for professional growth and continuous improvement.
• Participation in incentive and discretionary bonus programs.