Regional Field Service Manager

Benco Dental Supply Company

Orlando, FL

Full Time

Senior

13 days ago

Job Description

About the Role

Regional Field Service Manager at Benco Dental. The role involves overseeing the installation, maintenance, testing, troubleshooting, and repairing of dental, radiography, and associated equipment for Benco customers in the region. The position ensures compliance with customer specifications and company requirements, completing all functions on time and within budget. Benco Dental is a family-owned full-service dental distributor with a strong focus on customer satisfaction, diversity, and growth opportunities, supporting over 40,000 customers and employing more than 1,500 associates across the United States.

Key Responsibilities

Assist, coach, evaluate, and improve performance of regional service/installation technicians
Collaborate with Regional Sales Manager to achieve regional labor sales goals
Ensure Service Technicians are following time and attendance reporting requirements while ensuring Tech PTO reflects assigned work
Hold Service Technicians accountable for responsibilities
Coordinate/conduct regularly scheduled meetings with all Regional Personnel
Ensure high customer service satisfaction rates

Requirements

Associate Degree in Business or BioMed Technology
5 Years' Experience in a Service Industry
Previous Management Experience
Routine walking, bending, kneeling, and squatting, sitting, standing, reaching, and twisting
Frequently lifting/lowering/carrying/pushing/pulling 1 to 55 pounds, occasionally lifting/lowering/carrying/pushing/pulling 56 to 100 pounds
Routine pushing, pulling, grasping and manual dexterity in the use of hands, arms and shoulders
Ability to work in tight spaces
Frequent traveling to customer sites (daily) and occasional use of power tools

Nice to Have

Computer and Networking Experience
Exceptional Time Management
Professional and Positive Attitude
Exceptional Customer Service, Planning, and Problem-Solving
Effective Interpersonal and Communication Skills while Presenting and Negotiating
Field Repair in a Dental/Medical Environment

Qualifications

Associate Degree in Business or BioMed Technology
5 Years' Experience in a Service Industry

Benefits & Perks

Excellent Compensation Packages
Medical, Dental and Vision Benefits Effective on Day 1
401k Package and Profit Sharing
Associate Discounts and Community Giveback Programs
College Tuition Savings Program
Caring Family Culture Toward all Associates
Certified as a FORTUNE Great Place to Work
Opportunities to Build a Better Benco through Diversity and Inclusion Resource Groups

Working at Benco Dental Supply Company

Benco Dental is committed to diversity and inclusion, fostering a culture of respect and growth. The company values all customers and associates, providing opportunities for development and emphasizing a family-oriented environment. Recognized as a FORTUNE Great Place to Work, Benco promotes a progressive, supportive workplace that celebrates differences and encourages professional advancement.

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