Renewal Account Manager

About the Role

Key Responsibilities

• Interact with customers and technical staff within the IT organization.
• Drive the qualification, quoting, and Salesforce processes to close renewals.
• Forecast daily, monthly, and quarterly sales accurately via Salesforce and Excel.
• Meet or exceed customer renewal revenue quotas.
• Work with speed and expediency to maintain acceptable renewal KPIs.
• Maintain the confidence of renewal peers and low late renewal balances.
• Maintain regular cadence with internal stakeholders.
• Effectively present complex proposals to customer executives.
• Proactively identify customer issues and work with the Proofpoint team to resolve them.
• Gather and track information regarding customer implementation and support activity.
• Maintain up-to-date knowledge of Proofpoint's competitive positioning in the marketplace.

Requirements

• Self-starting, responsible, and highly motivated with sound sales experience.
• Excellent business acumen blended with strong interpersonal and presentation skills.
• Extensive understanding of the sales order booking process and negotiation skills.
• Strong written and verbal communication skills to articulate Proofpoint's value.
• Highly collaborative and relationship-oriented approach to work.
• Extremely organized, detail-oriented, and process-oriented.
• Ability to manage multiple tasks and resolve difficult issues using good judgment.
• Ability to coordinate Proofpoint resources to execute complex sales strategies.
• Working knowledge of Microsoft Office, especially Excel, and web conferencing tools.
• Ability to effectively use Salesforce.com and other online tools.

Nice to Have

• Experience with cybersecurity or SaaS solutions.
• Previous experience in renewal or account management roles.
• Familiarity with CRM tools beyond Salesforce.

Qualifications

• Experience in sales or account management roles
• Proficiency with Microsoft Office, especially Excel
• Experience with Salesforce.com or similar CRM tools

Benefits & Perks

• Competitive compensation
• Comprehensive benefits
• Learning & Development programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities
• Flexible work environment with remote options, hybrid schedules, and flexible hours
• Annual wellness and community outreach days
• Recognition programs for contributions
• Global collaboration and networking opportunities