SaaS Project Manager II - MGA Systems

About the Role

Key Responsibilities

• Work closely with Tech Support on the intake of client requests.
• Communicate feasibility, cost estimates, and scheduled timelines to clients.
• Coordinate between clients and developers to clarify requests or issues, utilizing appropriate communication methods.
• Prioritize and schedule tickets for developers on a weekly basis.
• Coordinate between internal staff and third parties for cross-team collaboration.
• Manage issues and risks that arise during projects.
• Own client relationships and serve as a point of contact and escalation for clients.
• Maintain strong relationships with clients through regular communication, scheduled calls, and updates.
• Learn basic navigation and troubleshooting skills specific to the development team for the IMS system.
• Perform other duties as assigned by management.

Requirements

• Bachelor's Degree or relevant business experience.
• At least five years of experience in the insurance or financial services industry.
• At least five years of client-facing business analysis or product management experience involving IT, marketing, customer service, human resources, and development.
• Proven experience managing maintenance requests and/or multiple projects concurrently.
• Excellent written and verbal communication skills.
• Excellent interpersonal and negotiating skills.
• Strong organizational skills.
• Attention to detail with good follow-through.
• Experience working on a Scrum team and knowledge of Kanban is a plus.
• Travel required up to 10%.
• Occasional lifting/moving up to 10 pounds.
• Frequent repetitive hand and arm movements to operate a computer.
• Specific vision abilities include close vision for working on a computer.
• Frequent sitting and/or standing.

Nice to Have

• Knowledge of Kanban methodology.