Sales Account Manager

About the Role

Key Responsibilities

• Own a portfolio of existing customers and serve as their main point of contact.
• Build strong, trust-based relationships through regular check-ins and performance reviews.
• Act as the customer advocate within the business, ensuring timely resolution of queries or issues.
• Support customers in maximizing the use of their Telematics solutions.
• Monitor account health using CRM and reporting tools to proactively prevent churn.
• Conduct account reviews to align solution usage with business objectives.
• Identify and action opportunities for cross-sell and upsell within your account base.
• Work closely with the sales and marketing teams to introduce new features and services.
• Maintain accurate and up-to-date customer information and interactions within Salesforce CRM.
• Use reporting tools and dashboards to track account performance, renewal dates, and usage trends.
• Collaborate with Technical Support, Operations, and Finance to ensure seamless customer service.
• Share customer insights to help shape future product development and service offerings.
• Provide feedback on processes and customer pain points to enhance the customer journey.
• Engage in regular training and development to stay current on our evolving product suite.

Requirements

• 2+ years' experience in B2B account management or customer success roles.
• Background in Telematics, SaaS, or tech-based products is desirable.
• Strong relationship management and problem-solving skills.
• Excellent communication and interpersonal skills, able to influence stakeholders.
• Experience with CRM systems (preferably Salesforce) and Microsoft Office suite.
• Proactive, customer-first mindset with attention to detail and commercial awareness.
• Organized and capable of managing a high volume of customer interactions effectively.

Nice to Have

• Background in Telematics, SaaS, or tech-based products is desirable.

Qualifications

• 2+ years' experience in B2B account management or customer success roles.

Benefits & Perks

• A friendly culture that mirrors our proposition to our customers.
• A fast-growing organisation that defines itself as being agile and innovative.
• A drive for continuous improvement, which you will be empowered to get behind from day one.
• A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
• Retail Discounts
• Health and Wellbeing support services