Sales and Marketing Manager (Aerospace and Defense)

About the Role

Key Responsibilities

• Monitor and report progress on sales targets and identify barriers to achieving estimates
• Identify and implement improvements in the sales administration process
• Establish and improve relationships with strategic Aerospace & Defense customers
• Use customer feedback to generate ideas for new growth opportunities and service expectations
• Accountable for inventory management, including ownership of stock request approval and adherence to Make & Hold programs
• Investigate and resolve customer partial payments and provide information for pricing claims and denial letters
• Oversee order entry, review for accuracy, and provide status updates and detailed information to customers
• Release material to ship and provide 'Must Ship Notices' to the traffic unit when required
• Develop, standardize, and maintain onboarding and ongoing training programs
• Allocate resources and assign accounts as necessary
• Responsible for quote execution and export compliance
• Provide support to the field sales team, marketing, logistics, supply chain, and technical services organizations as needed

Requirements

• Background in materials science, chemical engineering, or other technical fields focused within manufacturing
• Experience operating in an engineering-intensive environment
• Ability to serve as a main point of contact for engineering teams and internal departments
• Experience in sales, account management, or customer relationship roles
• Knowledge of inventory management, order processing, and shipping procedures
• Ability to analyze customer feedback and identify growth opportunities

Nice to Have

• Experience with export compliance
• Experience in the aerospace and defense markets
• Leadership experience in managing account representatives or sales teams