Sales Development Manager

About the Role

Key Responsibilities

• Oversee the management of sales activity originating from online leads, inbound phone calls, and unsold traffic with the aim of increasing dealership traffic and converting them into sales opportunities.
• Maximize sales and profitability of the Business Development Center.
• Utilize CRM system to track departmental metrics including appointments, calls, sales, and contacts.
• Ensure continuous and consistent coaching aimed at developing and motivating Business Development Representatives, fostering a positive and productive atmosphere.
• Lead by example in appointment setting, shown appointment and sold appointment metrics.
• Support staff and customers by handling escalated customer engagements.
• Collaborate with management to educate Sales Associates on Business Development principles.
• Drive customer traffic through website management, including taking and uploading photos and adding options and attributes.
• Stay well-informed about all ongoing marketing campaigns, effectively leveraging them to increase dealership traffic.
• Recruit, hire, and manage the performance of all department employees.
• Maintain online reputation through active management of review sites and social media channels.
• Analyze metrics to drive continuous improvement in departmental performance.

Requirements

• Previous CRM experience preferred.
• High school diploma or the equivalent.
• Effective communication and team building skills.
• Excellent computer skills with proficiency in Microsoft Office products.
• At least a year of prior Internet Sales Experience a plus.
• Must be highly organized with great attention to detail.

Nice to Have

• VinSolutions experience is a huge plus.

Benefits & Perks

• Paid Time Off
• 401(k)
• Employee Assistance Program
• Good Sam Roadside Assistance
• discounts
• paid parental leave (if eligibility is met)
• Tuition Reimbursement (if eligibility is met)
• on the job training opportunities
• comprehensive benefit package including medical, dental, vision for full-time associates
• access to dental & vision coverage for part-time associates