Savers / Value Village Careers - Community Donation Manager

About the Role

Key Responsibilities

• Ensure the Community Donation Center (CDC) is organized, clean, safe, and welcoming, maintaining donation flow, storage, and staging.
• Partner with the Production Manager/Store Manager to manage donation flow from the CDC into the production room to facilitate a manageable supply flow.
• Engage with customers and donors to promote Savers' brand both in-store and in the community.
• Ensure donations are accurately weighed by classification and accounted for.
• Plan, track, and measure donation goals and results.
• Use the CDC Scheduler and Daily Planner to schedule CDC Ambassadors appropriately, ensuring coverage aligns with expected volume and donor traffic.
• Leverage Voice of the Customer Program to improve donor satisfaction.
• Perform duties of the CDC Ambassador as required.
• Lead, direct, and supervise CDC Ambassadors, including recruiting, training, coaching, and recognizing team members.
• Develop a culture of appreciation for donors and donations, ensuring service standards are met.
• Identify and develop high potential team members for supervisory and management roles.
• Function as an active member of the management team.
• Deliver a positive donor experience through training, coaching, and role-modeling service expectations.
• Assess donor areas and direct team activity to meet standards and set work pace.
• Engage with donors to seek feedback and respond to questions, requests, and complaints.
• Educate store team members on Savers' brand and business model.
• Promote awareness of the nonprofit partner, joint brands, and community impact.
• Drive company promotions and grassroots efforts to create community awareness.
• Partner with the Sourcing team to lead or assist in Fundrive events as needed.
• Network within the community through grassroots efforts to share Savers' story and promote awareness.

Requirements

• Excellent presentation skills.
• Mathematical skills.
• Ability to communicate well in both verbal and written forms.
• Ability to observe, assess, and coach the work of others.
• Ability to manage donation flow and maintain a welcoming environment.
• Ability to lead, supervise, and develop team members.
• Ability to engage with donors and community members effectively.

Nice to Have

• Experience in community engagement or nonprofit partnerships.
• Previous leadership or supervisory experience in retail or community settings.

Qualifications

• Ability to observe, assess, and coach the work of others.
• Strong communication skills in verbal and written forms.

Benefits & Perks

• Comprehensive onboarding and training from day one.
• Bundled health plans including medical, Rx, dental, and vision.
• Company-paid life insurance.
• Programs for smoking cessation, diabetes management coaching, and on-demand care.
• A 401k plan with generous company matching contributions.
• Paid time off for leisure or hobbies.
• Range of mental health services.