Savers / Value Village Careers - Community Donation Manager

Savers Value Village

Ogden, UT

Full Time

Senior

about 1 month ago

Job Description

About the Role

As one of the largest for-profit thrift operators in the United States, Canada, and Australia, Savers is dedicated to championing reuse and inspiring a future where secondhand is second nature. The company supplies stores with gently-used, donated items from the community, redirects billions of pounds of used goods from landfills, and provides funding to local nonprofit organizations. With a mission-driven approach and a diverse team across multiple brands, Savers aims to make a positive impact on both the planet and local communities.

Key Responsibilities

Ensure the Community Donation Center (CDC) is organized, clean, safe, and welcoming; maintain donation flow, storage, and staging.
Partner with the Production Manager/Store Manager to manage donation flow from the CDC into the production room to facilitate a manageable supply flow.
Engage with customers and donors to promote Savers' brand both in-store and in the community.
Ensure donations are accurately weighed by classification and accounted for.
Plan, track, and measure donation goals and results.
Use the CDC Scheduler and Daily Planner to schedule CDC Ambassadors appropriately, ensuring coverage aligns with expected volume and donor traffic.
Leverage Voice of the Customer Program to improve donor satisfaction.
Perform duties of the CDC Ambassador as required.
Lead, direct, and supervise the work of CDC Ambassadors.
Plan staffing needs; recruit, select, and train new CDC Ambassadors.
Train, coach, and counsel CDC Ambassadors; provide recognition and feedback; address complaints and resolve issues.
Develop a culture of appreciation for donors and donations by ensuring ambassadors provide fast, friendly, respectful service and demonstrate company values.
Identify and develop high potential team members for supervisory and management roles.
Model and maintain a respectful, values-driven workplace adhering to all policies and procedures.
Function as an active member of the management team.
Deliver a positive donor experience through training, coaching, and role-modeling service expectations.
Assess donor areas and direct team activity to meet standards; set work pace.
Engage with donors to seek feedback and make improvements to the donor experience.
Educate store team members on Savers' brand and business model.
Promote awareness of the nonprofit partner, joint brands, and community impact.
Drive company promotions and grassroots efforts to create community awareness of the CDC and the benefits of donating.
Partner with the Sourcing team to lead or assist in Fundrive events as needed.
Network within the community through grassroots efforts to share the Savers story and promote awareness.

Requirements

Excellent presentation skills.
Mathematical skills.
Ability to communicate well in both verbal and written forms.
Ability to observe, assess, and coach the work of others.
Ability to promote a positive and respectful workplace environment.
Ability to manage donation flow and maintain organization within the CDC.

Qualifications

No specific formal educational qualifications specified in the description.

Benefits & Perks

Comprehensive onboarding and training from day one.
Bundled health plans including medical, Rx, dental, and vision.
Company-paid life insurance.
Programs for smoking cessation, diabetes management coaching, and on-demand care.
A 401k plan with generous company matching contributions.
Paid time off for leisure or hobbies.
Range of mental health services.

Working at Savers Value Village

Savers values diversity and inclusion, fostering a purpose-driven environment that emphasizes impact on the planet and local communities. The company promotes a culture of appreciation, respect, and continuous development, encouraging team members to grow within the organization and actively participate in community engagement and grassroots efforts.

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