Savers / Value Village Careers - Community Donation Manager

About the Role

Key Responsibilities

• Ensure CDC is organized, clean, safe, and welcoming; maintain donation flow, storage, and staging.
• Partner with the Production Manager/Store Manager to manage donation flow from the CDC into the production room.
• Engage with customers and donors to promote Savers' brand both in-store and in the community.
• Ensure donations are accurately weighed by classification and accounted for.
• Plan, track, and measure donation goals and results.
• Use the CDC Scheduler and Daily Planner to schedule CDC Ambassadors appropriately.
• Utilize branded sign packages and other approved materials to promote the Savers brand.
• Leverage Voice of the Customer Program to improve donor satisfaction.
• Perform duties of the CDC Ambassador as required.
• Lead, direct, and supervise CDC Ambassadors.
• Plan staffing needs; recruit, select, and train new CDC Ambassadors.
• Train, coach, and counsel CDC Ambassadors; provide recognition and feedback.
• Develop a culture of appreciation for donors and donations, ensuring positive representation of the store's nonprofit partner.
• Identify and develop high potential team members for supervisory and management roles.
• Model and maintain a respectful, values-driven workplace adhering to policies and procedures.
• Function as an active member of the management team.
• Deliver a positive donor experience through training and coaching.
• Assess donor areas and direct team activity to meet standards.
• Engage with donors for feedback and respond to questions and complaints.
• Educate team members on Savers' brand and business model.
• Promote awareness of the nonprofit partner, joint brands, and community impact.
• Drive company promotions and grassroots efforts inside and outside the store.
• Partner with the Sourcing team for Fundrive events and network within the community.

Requirements

• Excellent presentation skills.
• Mathematical skills.
• Ability to communicate well in both verbal and written forms.
• Ability to observe, assess, and coach the work of others.
• Ability to promote a positive and respectful workplace environment.

Nice to Have

• Experience in community engagement or nonprofit partnerships.
• Leadership or supervisory experience in a retail or community setting.

Qualifications

• Experience or skills in customer service, community engagement, or retail management.

Benefits & Perks

• Comprehensive onboarding and training from day one.
• Bundled health plans including medical, Rx, dental, and vision.
• Company-paid life insurance.
• Programs for smoking cessation, diabetes management coaching, and on-demand care.
• A 401k plan with generous company matching contributions.
• Paid time off for leisure or hobbies.
• Range of mental health services.