Scrum Master
ISITE Design
Job Description
About the Role
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, and intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our client. Hence achieving our vision.
Key Responsibilities
- Facilitate self-organization and self-management among teams, ensuring progress towards goals.
- Organize and lead daily stand-ups, reviews, sprint planning, retrospectives, and other Scrum-related meetings.
- Collaborate with IT partners to support development and software delivery.
- Assist Product Owners in user story creation, prioritization, and product backlog grooming.
- Identify and address impediments; make issues visible and escalate when necessary.
- Ensure efficient progress towards sprint goals with a strong sense of ownership and accountability.
- Coach teams and stakeholders on Agile/Scrum tools and practices at a sustainable pace.
- Ensure adherence to agile principles of collaboration, prioritization, and visibility.
- Coordinate cross-functional teams early and often.
- Recommend improvements and assist in adopting best practices.
- Manage and resolve project issues, and mitigate risks in real time.
- Demonstrate excellent interpersonal skills, capable of operating under high-pressure scenarios within tight deadlines.
- Stay aware of Agile and DevOps technology practices.
- Analyze project challenges and proactively define alternatives.
- Maintain high system availability in a 24/7 support role, including onshore/offshore models.
Requirements
- 4-7 years of experience in agile development, including agile methodologies coaching.
- Experience with API/UI and Rest services, iOS/Web Apps, and commerce/selling experience.
- Extensive IT knowledge, including strategies, methodologies, architectures, and standards.
- Proven leadership in achieving successful project outcomes.
- Effective communication skills with technical and non-technical audiences.
- Experience with tools such as Jira, Gitlab, AppDynamics, and Splunk.
Nice to Have
- Working with teams that support frontline and business partner experiences.
- Knowledge of IT operations in an always-available service environment.
Qualifications
- No specific formal educational qualifications specified in the description.
Benefits & Perks
- Base salary range of $92,250 - $171,321 plus incentives based on performance.
- Medical, dental, and vision insurance.
- Comprehensive employee assistance program.
- 401(k) retirement plan.
- Paid time off and holidays.
Working at ISITE Design
Concentrix is recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture." The company emphasizes transformation, innovation, and a supportive environment for career development.
Job Details
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About ISITE Design
Website
catalyst.concentrix.com
Company Size
5001-10000 employees
Location
Bellevue, WA
Industry
Telephone Call Centers
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