Senior Account Manager

About the Role

Key Responsibilities

• Function as primary service contact to achieve and maintain high satisfaction levels and promote client growth and retention.
• Develop and manage account plans to include strategic objectives, communication, growth, and retention strategies.
• Lead and facilitate key client meetings, in-person or virtually, such as Client Partnership Review, finalist, Site Visit, and other events as required by client.
• Develop and manage multiple concurrent, complex implementation plans to ensure new clients are implemented according to requirements within the specified time frame.
• Direct client contracting and related activities (contracts, evidence of coverage, summary plan descriptions, etc.).
• Collaborate with internal and external business partners to identify and address complex contracting issues and ensure compliance and client needs are met.
• Manage client and member communication strategies and collateral development, including custom solutions for high-impact, complex clients.
• Serve as benefits advisor by providing consultative advice and guidance to key clients and prospects throughout the sales process.
• Proactively monitor clients to identify needs/issues and work with internal and external business partners to identify, explore, evaluate, and implement creative solutions.
• Identify and escalate client issues to the appropriate business partners and drive solutions as needed.
• Coordinate product changes with Sales team and Product Marketing to meet the needs of the marketplace.
• Evaluate business problems and recommend solutions that may include introducing new technology or implementing new products.
• Market the value of programs and services to gain adoption and foster growth and retention of each account.
• Interpret and translate complex reporting requirements and position those reports to clients.
• Represent business area on assigned projects.

Requirements

• Bachelor's degree in Business Administration or related field or equivalent experience.
• 4+ years of account management experience.
• In-depth understanding of healthcare/insurance industry and benefits administration.
• Strong organization skills ensuring responsibilities are self-contained and manageable with little assistance.
• Ability to develop into a subject matter expert with all products and services.
• Ability to understand business objectives and leverage strategic solutions for growth and retention.
• Experience working within an agile environment demonstrating change management skills.
• Proven critical thinking capabilities and ability to influence business partners.

Nice to Have

• Experience with complex client implementations.
• Knowledge of compliance-related items such as state and federal regulations.
• Experience in benefits consulting or advisory roles.

Qualifications

• Bachelor's degree in Business Administration or related field or equivalent experience.
• 4+ years of account management experience.

Benefits & Perks

• Salary range of $63,000.00 - $108,675.00.
• Eligible bonuses and commissions.
• Information about VSP Vision benefits available via provided link.