Senior AI Project Manager

About the Role

Key Responsibilities

• Create, guide, and communicate the holistic (TELUS Digital, client, 3rd party) project plans and goals to create alignment and overall program delivery success
• Partner across teams to drive product development, own the creation of mission-critical products, and deliver desired outcomes
• Leverage your deep client services experience to provide effective decision-making on complex issues of scope, design, architecture, and process
• Deliver timely and tailored communication for various audiences: data & AI teams, engineering, product managers, marketing partners, and C-level executives
• Manage stakeholder expectations while tracking progress and reporting risks to higher leadership, ensuring to track mitigation approaches and progress metrics
• Optimize processes and use of time for your team while focusing on key client activities
• Be flexible and adaptive by applying appropriate project management frameworks that suit the customer and product
• Navigate through changing scenarios while facilitating and communicating solutions for complex problems
• Leverage AI-first tooling to optimize and accelerate your day-to-day work

Requirements

• 5+ years of experience in partnering with professionals from Software, Data Science, and Data Engineering to address complex technical challenges, while addressing relevant business problems
• Familiarity with managing scope and delivering projects with Machine Learning, Artificial Intelligence, Agentic AI, and other AI or Generative AI applications
• Proven record of project leadership and management using agile approaches, and when applicable, other delivery methods
• Experience facilitating working sessions with client stakeholder groups and internal teams
• Guided projects composed of multidisciplinary teams, considering collaboration and feedback as key pieces for success
• Ability to clarify complex ideas and navigate ambiguity for your team and client

Nice to Have

• Previous experience in Automation or Conversation AI projects
• Professional experience as a Project or Product Manager and Scrum Master from a major technology consultancy or agency
• Professional experience with Customer Experience and basic CX processes and KPIs
• Certifications such as CSM, CSPO, PMP, SA, SPC, etc.
• Account planning and growth activities

Qualifications

• Not explicitly specified, but implied: relevant professional experience and certifications as listed in nice-to-haves

Benefits & Perks

• Healthcare benefits - Medical, Vision, Dental (Including an option for 100% coverage of individual employee medical premiums)
• Life & Disability Insurance
• 401K matching
• Flexible paid time off & paid company holidays
• Parental Leave
• Employee Share Purchase Plan
• Employee Assistance Program (EAP)
• And more!