Senior Analyst, Customer Anlytics

About the Role

Key Responsibilities

• Interpret statistical and analytical results and make suggestions for business improvements through clear and concise deliverables
• Conduct analyses to understand changes in customer shopping behavior surrounding key business events (e.g. promotions, weather, category resets, operational changes, etc.)
• Develop / validate customer segmentations, compute customer value metrics and support ad-hoc requests for data extraction and analysis
• Work across the organization and leverage cross functional teams to provide customer-focused analytical support using quantitative and qualitative measures
• Analyze transactional data to identify purchase triggers and indicators in support of predictive / forward looking strategic company initiatives

Requirements

• Must be eighteen years of age or older
• Must be legally permitted to work in the United States
• Minimum of 3 years of work experience
• Experience working within a retail organization strongly preferred
• Experience working on analysis within a management consulting or investment banking setting
• Experience working within a corporate strategic planning group
• Experience in the use of statistical programming software, especially SAS
• Proven ability to analyze, evaluate and interpret complex data using various quantitative analysis techniques
• Strong ability to produce board-level presentations and succinctly summarize approach & results
• Strong verbal and written communications skills at all levels; ability to communicate complex customer behavior information to both functional partners and Executive Leadership
• Excellent skills at using both Microsoft Excel and PowerPoint
• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job

Nice to Have

• Experience working within a management consulting or investment banking setting
• Experience working within a corporate strategic planning group
• Experience in the use of statistical programming software, especially SAS

Qualifications

• Bachelor's degree or equivalent in a related field