Senior Customer Project Manager

About the Role

Key Responsibilities

• Lead the assessment development process by overseeing the design and development of assessments, ensuring alignment with learning objectives and accurate measurement of knowledge and skills.
• Manage assessment administration to ensure assessments are conducted fairly and consistently, providing necessary resources and support to test-takers.
• Ensure assessment quality by monitoring and analyzing assessment data to confirm validity and reliability, and identifying areas for improvement.
• Collaborate with stakeholders such as instructional designers, trainers, and educators to integrate assessments into learning programs and align them with organizational goals.
• Provide guidance and support to assessment development teams and stakeholders, offering feedback on assessment design and administration, and assisting in training development.
• Establish self as a trusted advisor to multiple customers by understanding their key business initiatives, product design needs, and engineering workflows.
• Manage and track project resources, timelines, and deliverables across multiple interconnected workstreams.
• Communicate assessment status to individuals or groups, meet with clients and colleagues to discuss findings, and develop strategies for improvement.
• Maintain records of projects, including results, feedback, and recommendations for process and methodology improvements.
• Stay current with industry trends, tools, and techniques by attending conferences, workshops, or training.

Requirements

• Strong analytical skills and knowledge of assessment design principles.
• Excellent communication skills for collaboration and stakeholder engagement.
• Ability to work independently within multi-disciplinary teams.
• Experience in managing complex assessments and projects.
• Familiarity with assessment quality standards such as validity and reliability.
• Understanding of assessment development processes and best practices.
• Ability to manage multiple workstreams and resources effectively.

Nice to Have

• Experience in engineering or technical assessment environments.
• Knowledge of industry standards related to assessment and evaluation.
• Experience with assessment tools and data analysis software.

Qualifications

• Relevant experience in assessment development, management, or related fields.
• Educational background in education, psychology, engineering, or related disciplines.

Benefits & Perks

• Opportunities for professional development through conferences and training.
• Collaborative and innovative work environment.
• Being part of a company committed to human advancement and technological innovation.