Senior, Design Researcher

About the Role

Key Responsibilities

• Conduct user discovery activities including user interviews, surveys, journey mapping, storyboarding, and contextual inquiries to identify gaps between business expectations and user experience strategies.
• Develop and improve interaction design and user experience strategies by leveraging trends in user consumption habits.
• Manage functional partnerships by identifying, analyzing, and engaging with stakeholders, understanding their technical needs, and establishing credibility for exchanging information.
• Design and guide research processes, propose hypotheses, modify research approaches, verify data reliability, and interpret data to generate actionable insights for design and business strategies.
• Influence stakeholder consensus through effective communication, addressing ambiguity, and building collaborative relationships to support technology development.
• Build and maintain customer relationships, understand customer requirements, and create journey touchpoints to anticipate product enhancements.
• Understand and apply usability testing principles, develop test plans, and support the development and execution of user acceptance testing.
• Lead efforts to deliver business results with a customer-first mindset, applying omni-merchant principles and process improvements to enhance customer experience.
• Demonstrate leadership by fostering respect, integrity, service orientation, striving for excellence, and supporting Walmart’s mission, values, and ethical standards.

Requirements

• Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 3 years' experience in market research, business analysis, UX design research, or related area.
• OR 5 years' experience in market research, business analysis, UX design research, or related area.
• Ability to provide evidence of full vaccination as defined by CDC guidelines or secure approval for medical or religious accommodation, as permitted by law.

Nice to Have

• Driving product development in a design research area, Market Research, Business Analysis, UX Design Research, or related area.
• Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area.
• Related industry experience (e.g., retail, supply chain, eCommerce, healthcare).
• Research or design certification (e.g., IDEOU - Foundations in Design Thinking Certificate).
• Knowledge of creating inclusive digital experiences, Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and digital accessibility best practices.
• Masters in Economics, Human Computer Interaction, Psychometrics, or Statistics.

Qualifications

• Bachelor's degree in relevant field and 3 years' experience, or 5 years' experience in related areas.
• Evidence of full vaccination or approved accommodation, as applicable.

Benefits & Perks

• Competitive pay with performance-based bonus awards.
• Health benefits including medical, vision, and dental coverage.
• Financial benefits such as 401(k), stock purchase, and company-paid life insurance.
• Paid time off including PTO, sick leave, parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits like short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
• Live Better U education benefit program covering tuition, books, and fees for various educational levels.