Senior Digital Product Manager

About the Role

Key Responsibilities

• Ensures a data-driven approach to prioritize 'building the right thing' that maximizes results for both end users and internal business partners.
• Relentlessly focuses on ongoing measurement and optimization of digital experiences supporting seamless self-service and human-assisted customer interactions.
• Advocates for reusability of capabilities to drive cost-effective scale and speed to market.
• Leverages market and competitive insights, customer needs, and internal business priorities to establish a digital product vision.
• Defines the future-state user experience journey and role of experience in delivering competitive differentiation.
• Aligns digital product vision across other enabling functions to establish an integrated delivery roadmap.
• Re-evaluates priorities during planning to optimize capacity against user and business value creation.
• Uses OKRs (Objectives and Key Results) to drive roadmap priorities.
• Integrates digital products, platforms, and capabilities to drive business value through an enhanced user experience.
• Advocates for the reusability and modernization of digital platforms and capabilities across the enterprise to improve speed to market, operational efficiency, and compliance.
• Manages the digital product development roadmap through the agile delivery lifecycle.
• Uses Discovery to evaluate the most valuable ideas with a customer-centric approach.
• Enables cross-channel strategy by delivering integrated digital solutions across web, mobile, voice, in person, etc., to drive adoption, engagement, and growth.
• Partners with cross-functional teams to identify digital product-market fit through research deliverables such as briefs, personas, story maps, prototypes, and experience mapping.
• Develops a north star metric (NSM) to connect business outcomes to customer value and unify stakeholders.
• Continuously measures actual results against target NSM to manage performance and progress.
• Leverages NSM and leading indicators to optimize execution and focus teams on high-value work.

Requirements

• Digital Product Management experience
• Ability to plan and design solutions that synchronize resources to achieve business results using business metrics, KPIs, design systems, service blueprints, and reusability
• Strong customer centricity to ensure positive customer experiences at every touch point
• Knowledge of technical aspects of software products, including design, configuration, and integration
• Knowledge of risk management processes, tools, and techniques
• Ability to anticipate shifting market priorities and customer needs to add value

Nice to Have

• Expertise on the interdependencies among product model system elements that help and hinder performance
• Experience with product PnL, product strategy, vision and planning
• Experience with digital products and platforms, product discovery, build and development
• Familiarity with agile ways of working, channel management, and adoption strategies
• Experience with customer experience research, insights, and execution
• Knowledge of go-to-market and sales channels, performance measurement, marketing and analytics
• Fenergo experience

Qualifications

• Experience in digital product management

Benefits & Perks

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per year