Senior Director, eCommerce Technology

About the Role

Key Responsibilities

• Develop and lead an enterprise-wide customer experience technology strategy integrating eCommerce, store, marketing, and HQ systems.
• Own and prioritize architecture principles, platform strategy, and implementation of emerging technologies such as headless architecture to enhance scalability, reliability, and customer satisfaction.
• Build and lead a cross-functional team of architects and technologists while creating strong partnerships with domestic and global service providers.
• Provide expert technical guidance to business and delivery teams during ideation and implementation phases.
• Stay ahead of industry trends, bringing innovative solutions to improve the customer experience and accelerate company growth.
• Drive platform transformations (e.g., headless commerce) and manage ongoing software development process improvements.
• Manage all aspects of digital technology operations, including DevSecOps, defect resolution, and 24/7 system monitoring.
• Build and grow a high-performing technology organization by recruiting, developing, and retaining top talent.
• Serve as the primary relationship manager with digital vendors, including contract negotiations, partnership development, and performance evaluation.
• Collaborate with cross-functional teams on critical projects and provide hands-on support during high-volume retail periods.

Requirements

• 5+ years managing enterprise infrastructures and architectures supporting 1000+ users and customers.
• Bachelor's degree or 12+ years of IT engineering experience.
• 5+ years leading and mentoring direct reports and driving high-performing teams.
• 5+ years of hands-on experience with eCommerce platforms.
• 3+ years of experience working with Marketing Technology systems.
• Proven ability to translate business strategies into scalable technology solutions.
• Strong technical acumen to lead enterprise-level digital commerce solutions, including headless architecture, cloud platforms, and DevSecOps.
• Exceptional leadership skills to coach and develop teams and foster collaboration.
• Demonstrated ability to prioritize customer experience across web, mobile, and in-store channels.
• Ability to identify emerging trends, experiment with new technologies, and adapt quickly.
• Skilled in navigating a matrixed organization and managing vendor relationships.
• Strong organizational skills to manage large teams and high-performance vendor networks.
• Results-oriented with a hands-on approach to addressing challenges and ensuring project success.

Nice to Have

• Ability to develop team succession plans and facilitate employee conversations.
• Experience managing relationships with Managed Service Providers and evaluating provider metrics.
• Expertise in building CI/CD pipelines for multi-disciplinary development projects.
• Comprehensive understanding of modern web application architectures.
• Ability to adapt to the fast-paced, dynamic retail IT environment.

Qualifications

• Educational background including a Bachelor's degree or equivalent experience.
• Extensive experience supporting large-scale enterprise IT environments.

Benefits & Perks

• Opportunities for career development through Carter's University, mentorship programs, and other tools.
• A diverse and inclusive work environment.
• Potential for professional growth within a leading retail organization.