Software Engineering SMTS- Salesforce Marketing Cloud

About the Role

Key Responsibilities

• Adapt to and embody the culture and structure of the Digital Success Engineering team.
• Conduct technical requirements gathering, review, and architecture sessions to translate business needs into Salesforce Marketing Cloud solutions.
• Provide thought leadership in solving complex problems using advanced knowledge and experience.
• Design and implement robust, scalable solutions for Salesforce Marketing Cloud projects, ensuring seamless integration with internal and external systems.
• Triage and troubleshoot issues, ensuring timely and thorough resolution.
• Demonstrate strong analytical and problem-solving skills.
• Maintain technical and domain expertise in assigned product areas.
• Communicate effectively with development teams, leadership, and business users throughout the support process.
• Partner with agile, cross-functional teams to drive successful digital program execution.
• Manage deadlines, prioritize tasks, and effectively handle simultaneous requests.

Requirements

• Bachelor's degree in Computer Science, Software Engineering, or related field.
• 8+ years of hands-on experience with Salesforce Marketing Cloud and other Salesforce Core products (Sales Cloud, Service Cloud, Data Cloud).
• Self-starter with excellent time management skills and ability to work in a fast-paced environment.
• Strong background in systems integrations, APIs, cross-cloud solutions, marketing compliance, and security protocols.
• Technical proficiency in AMPScript, HTML, CSS, SSJS/JavaScript, SQL, Apache Spark, Apache Airflow, Python, Rest API, Soap API.
• Experience with data management best practices, including data privacy and messaging consent.
• Ability to perform under pressure, adapt quickly, and drive data-driven decisions.
• Exceptional verbal and written communication skills, including technical documentation.
• Proficient in visual design of technical concepts (slide decks, diagrams, solution documents).
• Excellent analytical and problem-solving abilities to translate business requirements into technical solutions.
• Effective project management skills to organize, prioritize, and simplify engineering tasks across teams and domains.

Nice to Have

• Experience with Salesforce Core products beyond Marketing Cloud.
• Knowledge of marketing compliance and security protocols.
• Experience with data privacy and messaging consent best practices.

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, or related field.

Benefits & Perks

• Time off programs
• Medical, dental, vision, mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program
• Additional details available at https://www.salesforcebenefits.com