Senior Director, Product Management - Crypto Payments

About the Role

Key Responsibilities

• Develop and champion the vision and strategy for our Payments clients, incorporating business goals, customer experience vision and product engineering: Define a clear and compelling vision for the product roadmaps within our banking services, aligned with overall business objectives, regulatory requirements, brand values, and the disruption in the Payments tech space.
• Work with client stakeholders to ensure the realization of business outcomes in working solutions.
• Track, organize and document project strategy and requirements gathering sessions, and drive projects forward.
• Actively drive the product roadmap and define project vision for large and complex projects.
• Define and communicate interim milestones and project goals.
• Ensure all recommended payment solutions and processes comply with relevant industry regulations (e.g., PCI DSS, GDPR, local payment schemes).
• Advise clients on best practices for fraud detection and prevention, chargeback management, and data security.
• Consult clients on the convergence of crypto in the payments space as it relates to banking, issuers, processors/CAAS and other providers in the ecosystem.
• Drive execution of product roadmaps through agile processes working with global client and Bounteous distributed teams.
• Write user stories and acceptance criteria, organize team documentation, consolidate data to implement technical aspects of a business solution, and create user journeys.
• Coordinate implementation activities across a broad range of functions and departments.
• Understand the concept of iterative delivery and quickly realize value for clients' users.
• Build strong relationships with client and internal team members to deliver success.
• Create, maintain, and prioritize the product backlog for complex projects.
• Identify cross-functional dependencies and mitigate risks.
• Write technical tasks in consultation with client and Bounteous architects.
• Coach and mentor other product team members, fostering collaboration.
• Develop strategic roadmaps and implementation plans for the Payments tech space, integrating Experience Innovation, Martech, CRM, Data, Cloud, and Product Engineering.
• Build and operate a plan for practice development and GTM with clear objectives, timelines, resource requirements, and OKRs.
• Support expansion and development of new skills, techniques, and tools for the practice domain and broader business unit.
• Collaborate cross-functionally within the organization, advocating for AI-first solutions.
• Partner with teams across Experience Design, Marketing Technology, Platform Engineering, Cloud, Data & AI to ensure alignment and successful execution.
• Drive thought leadership related to GTM and target market.
• Support Customer Success and Business Development teams on growth pursuits, representing industry and thought leadership.
• Mentor, coach, and supervise practice resources as the setup grows.

Requirements

• 15+ years of experience in payments consulting, payment integrations, credit cards, crypto, across roles in consulting, systems integration, financial services, or FinTech industry.
• Familiarity with multiple functional suites and software packages for requirements (e.g., JIRA, Azure DevOps).
• Experience with APIs, data integration, and system architecture related to payments.
• Deep knowledge and experience with multiple SDLCs such as Agile, Scrum, and traditional waterfall.
• Strong knowledge of industry domains related to payments and crypto.
• Core product management skill sets.
• Experience working on multiple teams and projects simultaneously.
• Experience working with globally dispersed teams.
• Exposure to platforms like Adobe, Drupal, Magento, and/or Shopify.
• Strong written and verbal communication skills.
• Proficiency in MS Word, Excel, and PowerPoint.
• Willingness to travel 25-50% of the time.

Nice to Have

• Digital agency experience.

Qualifications

• BS/BA in relevant program or equivalent work experience.

Benefits & Perks

• $180,000 - $210,000 a year.