Senior Email Account Manager

Dentsu International

Detroit, MI

Full Time

Senior

68k-110k

2 days ago

Job Description

About the Role

We're looking for a Senior Account Manager to join our team. The Senior Account Manager role is an important player in our team and is the main contact for the client, other agencies, and internally within Merkle. The Senior Account Manager will maintain client satisfaction by ensuring exceptional service and creating value for clients using account management. Experience establishing communication and engagement with prospects. The Senior Account Manager is responsible for the daily process of our clients' marketing strategies. We are looking for partnership with our client partners and Merkle partners, being a liaison between the teams to accomplish and meet our goals. By ensuring marketing and support activities are accomplished, the Senior Account Manager directly impacts the success of our clients and Merkle.

Key Responsibilities

Support or act as the primary contact for daily delivery team and client
Build relationships with important client partners and other teams to ensure campaign schedules and processes are clear and followed
Run internal and external client meetings
Observe and identify areas to improve existing processes
Bring guidance and operational efficiencies to the delivery team
View of bigger picture and disseminating information to the appropriate parties for execution
Find and address potential delivery risks
Remain extremely focused on detail while managing multiple email campaigns simultaneously

Requirements

Bachelor's Degree required
6+ years related agency experience, specifically within digital marketing or marketing operations
Must have experience with Salesforce Marketing Cloud
Experience with client-facing responsibilities and with giving client presentations
Knowledge of contracts and managing a SOW, along with scope creation and management
Use business experience / knowledge to identify new business and marketing opportunities
Experience leading teams

Qualifications

Bachelor's Degree

Benefits & Perks

Medical, vision, and dental insurance
Life insurance
Short-term and long-term disability insurance
401k
Flexible paid time off
At least 15 paid holidays per year
Paid sick and safe leave
Paid parental leave

Working at Dentsu International

Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex, sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable law. Dentsu also provides reasonable accommodation to individuals with disabilities and disabled veterans.

Apply Now